Hi Vijay,
I have seen this before and this is the information BMC Support provided to
fix the issue
-----------------
STEPS to REBUILD AP:NOTIFY-xxxxx Filters:
AP:Notification is the form that holds the notification records, there are
14 of them. The filters are built against the 3-way join:
CHG:InfrastructureChangeAPDetail
Do a view/by form in the admin tool for CHG:InfrastructureChangeAPDetail and
check to see if the AP:Notify filters are there. Probably not, but if they
are, they may not be updated .....
Export the data out (all 14 records) of the AP:Notificaiton form and
reimport to AP:Notification, with approval server running. The Approval
server should then build those filters. (This should have occurred
automatically, but it has been seen where there will be data in the
AP:Notification form, but the accompanying AP:Notifiy filters will not have
been generated. It is believed that the approval server, since it is what
creates the filters, was not running or operational at the time that the
Change Management application was installed, or during the approval server
install/upgrade).
Before you import the records, you may need to delete the 14 filters
starting with the name:
AP:Notify-0000000000000xx
these filters will be recreated upon import of hte records to the
AP:Notification form.
When you import, set preferences in the AR Import tool, under
File/Preferences, Duplicate Request ID, choose "Update old record with new
record's data." (Only if there are existing AP:Notify records). Upon import
of this data, the approval server should generate the new filters. The
exact notification ID used for the AP:Notify-xxxxx filter name is the value
used in the AP:Notification form under the Administrative Information tab
for Notification ID. Your exact number may not be the same as those in the
attachment, but they only need to be unique, so yours may vary.
If this does not work you will need to get approval debug logging and filter
logging capturing the problem.
>From the Admin tool, there should be 14 AP:Notify-xxxx filters, firing on
Submit/Modify from CHG:ChangeAPDetailSignature form:
AP:Notify-000000000000001 AP:Notify-000000000000008
AP:Notify-000000000000002 AP:Notify-000000000000009
AP:Notify-000000000000003 AP:Notify-000000000000010
AP:Notify-000000000000004 AP:Notify-000000000000011
AP:Notify-000000000000005 AP:Notify-000000000000012
AP:Notify-000000000000006 AP:Notify-000000000000013
AP:Notify-000000000000007 AP:Notify-000000000000014
On Wed, Aug 19, 2009 at 4:06 PM, Vijayalakshmi Paulraj <
[email protected]> wrote:
> **
>
> Hi All,
>
> One of my server is not sending mails or alerts when a approver is added to
> a Change ticket reason being the Filters which trigger the notification
> process is missing.
>
> E.g.,
>
> AP:Notify-000000000000001;
>
> I am not sure why these filters are missing in one server and available in
> other
> server. Please write to me if anybody has come across this situation?
>
> I want to know how these filters get created?
>
> Thanks & Regards,
>
> Vijayalakshmi Paulraj
>
>
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