I don't have an answer for Gary's question, but wanted to point out that you shouldn't need to install a foreign language pack in order to handle foreign characters. Remedy's ability to handle foreign characters depends entirely on it being set up for Unicode.
However, Gary, does this happen with any (e.g., all, most, some) record, or just a specific one? What kind of field is it querying in AD? Lyle From: Action Request System discussion list(ARSList) [mailto:[email protected]] On Behalf Of Meyer, Jennifer L Sent: Monday, August 24, 2009 10:00 AM To: [email protected] Subject: Re: Weird Unicode error in remedy when querying AD via the LDAP and a vendor form ** Does the user's name perhaps contain a character that Remedy can't read? For example, if you have installed the English language pack, but not the Japanese language pack, and the user has a Japanese character in his or her name, an error of this sort might occur. Jennifer Meyer Remedy Technical Support Specialist State of North Carolina Office of Information Technology Services Service Delivery Division ITSM & ITAM Services Office: 919-754-6543 ITS Service Desk: 919-754-6000 [email protected]<mailto:[email protected]> http://its.state.nc.us<http://its.state.nc.us/> E-mail correspondence to and from this address may be subject to the North Carolina Public Records Law and may be disclosed to third parties only by an authorized State Official. ________________________________ From: Action Request System discussion list(ARSList) [mailto:[email protected]] On Behalf Of Opela, Gary L CTR USAF AFMC 72 CS/SCBAH Sent: Monday, August 24, 2009 11:48 AM To: [email protected] Subject: Weird Unicode error in remedy when querying AD via the LDAP and a vendor form ARERR [9062] Error encountered during string conversion from Unicode : string ;yêÇÕáB¬b Ûã=·Ø Remedy 6.3 (no patch) Windows/Sql Server Has anyone seen the above error message when querying AD? Is there a fix that doesn't involve patching? It only happens on some accounts, but on those accounts that it happens, it happens every time for those accounts. Thanks, Gary Opela, Jr. Sr. Remedy Engineer Avaya Phone Admin RSP Cert, Sec+ 405 739 7006 x30043 _Platinum Sponsor: [email protected] ARSlist: "Where the Answers Are"__Platinum Sponsor: [email protected] ARSlist: "Where the Answers Are"_ NOTICE: This email message is for the sole use of the intended recipient(s) and may contain confidential and privileged information. Any unauthorized review, use, disclosure or distribution is prohibited. If you are not the intended recipient, please contact the sender by reply email and destroy all copies of the original message. _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:[email protected] ARSlist: "Where the Answers Are"
