Our production is ARS 7.5 (Help Desk 6 and many custom apps) running in Win 2008 64bit, 4gb of RAM on an ESX server. The db server is a separate physical box. In our case we have noticed improved performance because our DB and ARS server were on the same box previously. Now the db server alone is bigger than our old app/db server and is allows to take up most of the RAM. We recently went with the blue pricing so we no longer have to pay per ARS server if we want to split up the various functions as we head towards ITSM 7 (AIE, Reconciliation, etc).
At our peak times we have about 115 floating users and about 20 fixed connected. Most of our users are currently using WUT but we are building two 2008 VM web servers to added to our existing physical one. We are starting to prepare for when the that WUT is gone and starting to transition more of our apps to the web as well as we can take advantage of the new 7.5 features that do not work in the WUT. The only issue with support has been that BMC does not support WUT on a 2008 server (we had some issues with it hanging the Windows UI). We had an issue with licensing the server because the hostid (MAC address) that ARS reports changes after each reboot cause the license to become invalid. On this issue, where ARS is supported on 2008, the support was excellent. I got the impression that they had not had many virtualized 7.5 / Win 2008 calls at that time but there was no kick back what so ever. HTH, Jason On Mon, Aug 24, 2009 at 3:20 PM, Covert, Jack <[email protected]>wrote: > ** > > How well is it performing? How many users are you supporting? Are you > using it for all servers, the database, app or web? Any issues w/ BMC > support? > > Doing some homework, thanks for your help. > > Jack Covert****** > > *Corporate IT* > > *****Remedy Support Team* > > *****Remedy Support Team Home Page* > > *****http://collaborate.mckesson.com/sites/esm/remedy* > > ***Remedy Q&A Sessions on Thursdays @ 10:30 AM PT* > > ***Details on Remedy Support Team Home Page* > > _Platinum Sponsor: [email protected] ARSlist: "Where the Answers > Are"_ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:[email protected] ARSlist: "Where the Answers Are"
