I have been promoted to Remedy Administrator to manage Remedy 6.3 Helpdesk system and every day I have to solve almost 25 to 30 help desk tickets from simple to complex issues.
I am looking for some documentation prepared by experienced remedy geeks; I have seen many remedy admin with 10+ exp… please help me with following topics… 1. Server crash- what to do? 2. Database down – Restarting steps 3. Log files troubleshooting- arerror.log, aruser.log, api.log 4. Common ARERR number’s 5. Basic unix commands to manage server performance 6. Common performance issues with workflows? 7. Mid tier / accessing web service issues 8. Remedy server crashed-How to build server from a database backup instance? If you have documented these kind of issues and troubleshooting steps in word/text file[Even simple steps could be great] , please share it with me. You can send the document to my email id directly. -- View this message in context: http://n2.nabble.com/Remedy-Administrator-Problem-Troubleshooting-Steps-tp3527129p3527129.html Sent from the ARS (Action Request System) mailing list archive at Nabble.com. _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:[email protected] ARSlist: "Where the Answers Are"
