The best help I can give you is to tell you to do these things: 1) Familiarize yourself with the Remedy documentation. There is an entire book (all are in .pdf format) just documenting the Remedy Error messages. Everything a new person could do with AR System is pretty much documented in the rest of the manuals. Start with the document called "Master Index". It will tell you which manual to find any topic in. 2) Search the ARSList archives. Most of the problems you will encounter are ones someone else has already solved. 3) As a last resort, search the BMC KB. There isn't as much information in there as one would hope, but once in a while, we get lucky. 4) Get a test/play server, on which you can try things out without affecting production. This can be on a regular PC running XP Pro if necessary.
Rick On Thu, Aug 27, 2009 at 8:14 AM, surya4u <[email protected]> wrote: > I have been promoted to Remedy Administrator to manage Remedy 6.3 Helpdesk > system and every day I have to solve almost 25 to 30 help desk tickets from > simple to complex issues. > > I am looking for some documentation prepared by experienced remedy geeks; I > have seen many remedy admin with 10+ exp… please help me with following > topics… > > 1. Server crash- what to do? > 2. Database down – Restarting steps > 3. Log files troubleshooting- arerror.log, aruser.log, api.log > 4. Common ARERR number’s > 5. Basic unix commands to manage server performance > 6. Common performance issues with workflows? > 7. Mid tier / accessing web service issues > 8. Remedy server crashed-How to build server from a database backup > instance? > > If you have documented these kind of issues and troubleshooting steps in > word/text file[Even simple steps could be great] , please share it with me. > You can send the document to my email id directly. > > -- > View this message in context: > http://n2.nabble.com/Remedy-Administrator-Problem-Troubleshooting-Steps-tp3527129p3527129.html > Sent from the ARS (Action Request System) mailing list archive at > Nabble.com. > > > _______________________________________________________________________________ > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org > Platinum > Sponsor:[email protected]<sponsor%[email protected]>ARSlist: > "Where the Answers Are" > _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:[email protected] ARSlist: "Where the Answers Are"
