Do you have your AR server configured as a member of a server group? If so, it may be that that server is not configured to process e-mail requests, so the e-mail engine attached to it will wait until the AR server tells it that it's its turn.
Lyle -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Jordan, Franklin Sent: Thursday, August 27, 2009 12:58 PM To: arslist@ARSLIST.ORG Subject: Newly installed ARemail engine on Windows Platform Hello, We have just installed the AREmail 7.100 on a Windows Platform with the AR server on a UNIX platform. The AREmail is communicating to the ARS using port xxxxx. We verify the communication is working but when sending an email to the Remedy email account the Email (Windows) engine has not polled the account. We verify by looking at the email message form on the AR server. The STDOUT file is indicating the email system is suspended. Any ideals, did we miss something or are we on the right track. Thanks Franklin A. Jordan, Energy Enterprise Solutions, LLC C-048/GTN Phone: 301-903-8502 Fax: 301-903-9885 Mobile: 240-350-4181 Email: franklin.jor...@hq.doe.gov _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: "Where the Answers Are" NOTICE: This email message is for the sole use of the intended recipient(s) and may contain confidential and privileged information. Any unauthorized review, use, disclosure or distribution is prohibited. If you are not the intended recipient, please contact the sender by reply email and destroy all copies of the original message. _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: "Where the Answers Are"
