Could you give us more information about the implementation: ARS Version OS DB Version etc. There are ways to check the hostid of the server and compare that to what is in the license file/Admin tool etc. Getting some of this information varies depending on the type of server you have implemented.
Marc On Tue, Sep 8, 2009 at 9:28 AM, Barb Wagner <bar...@us.ibm.com> wrote: > ** > Another thought would be to check in your */etc directory to see if you > have any *.lck files - If I remember correcty ... they are hidden files so > you will have to search for them - I have seen this cause problems with > licensing as well (if it's there - stop your server - remove the file - > restart) > > Barb Wagner > IBM Global Services > 218-828-4135 > bar...@us.ibm.com > > > > *Kali Obsum <kali.ob...@macquarie.com>* > Sent by: "Action Request System discussion list(ARSList)" < > arslist@ARSLIST.ORG> > > 09/08/2009 01:09 AM Please respond to > arslist@ARSLIST.ORG > > To > arslist@ARSLIST.ORG cc > Subject > Re: Error - Reached maximum number of database entries... > > > > > > I've checked by going to Licenses->Add/Remove Licenses and the AR Server > license has no Expire Date, which means it's not expired right? > > But when I go to Server Information->Licenses, Fixed Write Licenses is > only 3. > > > Regards, > Kali > > -----Original Message----- > From: Action Request System discussion list(ARSList) > [mailto:arsl...@arslist.org] On Behalf Of Rod Harris > Sent: Tuesday, 8 September 2009 11:20 AM > To: arslist@ARSLIST.ORG > Subject: Re: Error - Reached maximum number of database entries... > > HI Kali, > The license for your dev server has expired. You can get a temporary one > via the BMC website if you have a support login. > > Rod > > > > On 08/09/2009, Kali Obsum <kali.ob...@macquarie.com> wrote: > > ** > > Hi, > > > > We suddenly encountered this error in our DEV environment that we've > > been using for years: > > > > (when trying to save a record using User Tool) "ARERR [337] You have > > reached the maximum number of database entries permitted with this > > version of the Action Request System(R). To purchase the unrestricted > > version, contact your sales representative." > > > > (when trying to log-in using Admin Tool) "This version of Action > > Request System(R) is ready for use or evaluation without purchasing or > > > activating an authorication key. For unlimited capabilities, contact > > your sales representative or visit www.remedy.com/ (ARERR 2877)" > > > > Checked the app server and used space in the installation directory is > 66%. > > Checked the db server and free space for ARSystem db is as follows: > > data file = 43% free > > log file = 100% free > > > > Anyone knows what may have caused this problem? Is it possible that > > something somewhere has been corrupted? > > > > Regards, > > Kali > > > > > > NOTICE > > > > The information contained in this email is confidential. If you are > > not the intended recipient, you must not disclose or use the > > information in this email in any way. If you received it in error, > > please tell us immediately by return email and delete the document. We > > > do not guarantee the integrity of any e-mails or attached files and > > are not responsible for any changes made to them by any other person. > > > > _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: "Where the > > Answers Are"_ > > ________________________________________________________________________ > _______ > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum > Sponsor:rmisoluti...@verizon.net <sponsor%3armisoluti...@verizon.net>ARSlist: > "Where the Answers Are" > > > _______________________________________________________________________________ > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org > Platinum > Sponsor:rmisoluti...@verizon.net<sponsor%3armisoluti...@verizon.net>ARSlist: > "Where the Answers Are" > > _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: "Where the Answers > Are"_ > -- Marc Simmons Remedy Administrator "Everyday above ground is a good day... the rest is a choice!" _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: "Where the Answers Are"
