Option 1: 1. To find the hostid of your server open the Admin. tool. 2. Open a 'Server window' and click on the server name. 3. Once the server name is highlighted, select 'File->Licenses->Add/Remove Licenses...' to open the license dialog. 4. In the license dialog, select a 'Product Feature' of "AR Server", this will populate the 'Host ID:' field with the "Remedy Version" of the server's hostid. Option 2:
1. Open a session to the server operating system using SSH, Telnet, Console window on the server etc. 2. From the server command line prompt, type: hostid <return> 3. This will generate a hostid that is a combination of letters and numbers like 82a94d22. This is the server version of the hostid in HEX. 4. Open a calculator on a windows workstation. Select 'View->Scientific' to use the scientific funtions of the calculator 5. make sure that Hex and Qword are selected 6. Enter the HEX version of the hostid into the calculator 7. With the HEX version of the hostid entered, select Dec and Degrees. This will change the HEX version of the hostid to the Decimal version of the hostid which is what BMC is expecting to get for licensing. Now that you have the correct hostid you can verify that this number is in the license files. On the Remedy server, change directories to /etc/arsystem/ (this is the default directory... your may be different if you reconfigured the server) Type: ls -la <return> This will show a directory that matches the Remedy server name and a file named ".multilicense". cd to the directory named for the server. Inside /etc/arsystem/<servername> you will see a file named arsystem.lic. This is the file that contains license information that maps to the entries in the Admin tool for managing and adding licenses. This file is a "space" delimited file with quotation marks as the text identifier (meaning it can also be opened in Excel if you need to). The top line names the "columns" in the file. Each row after that defines a license. 9 fields over is the hostid entered for the license. For the server license, it will probably look something like this: 2192133410 (this is the actual DEC version of the HEX hostid above)... the numbers will be different, but you get the idea. Some license entries will say *site*. That's OK... you just want to verify the ones that have the large number in them. If you see the UNIX/HEX version of the hostid in the license file, it will need to be relicensed. If you see the true decimal version of the hostid, then do the following to reset your license keys: 1. Shut down the Remedy server processes 2. Rename the .multilicense file in /etc/arsystem to something like multilicense.<date> ex. multilicense.20090911 3. Restart the Remedy server processes. Restarting the processes will force the server to read the license files again and re-build that .multilicense file. If that doesn't work... you will probably need to work with BMC support/sales to fix your license keys. I hope this helps. Cheers, Marc Simmons On Wed, Sep 9, 2009 at 3:21 AM, Kali Obsum <kali.ob...@macquarie.com> wrote: > ** ARS Version 6.3 > OS = Solaris v9 > DB Version = Sybase v12.5 > > How do I find out the hostid of the server? I tried to run /usr/bin/hostid, > converted the hex value to decimal and it's the same as the hostid listed in > the licenses. is there another way to check the correct hostid? > > Regards, > Kali > > > ------------------------------ > *From:* Action Request System discussion list(ARSList) [mailto: > arsl...@arslist.org] *On Behalf Of *Marc Simmons > *Sent:* Tuesday, 8 September 2009 9:48 PM > *To:* arslist@ARSLIST.ORG > *Subject:* Re: Error - Reached maximum number of database entries... > > ** Could you give us more information about the implementation: > > ARS Version > OS > DB Version > etc. > There are ways to check the hostid of the server and compare that to what > is in the license file/Admin tool etc. Getting some of this information > varies depending on the type of server you have implemented. > > Marc > > On Tue, Sep 8, 2009 at 9:28 AM, Barb Wagner <bar...@us.ibm.com> wrote: > >> ** >> Another thought would be to check in your */etc directory to see if you >> have any *.lck files - If I remember correcty ... they are hidden files so >> you will have to search for them - I have seen this cause problems with >> licensing as well (if it's there - stop your server - remove the file - >> restart) >> >> Barb Wagner >> IBM Global Services >> 218-828-4135 >> bar...@us.ibm.com >> >> >> >> *Kali Obsum <kali.ob...@macquarie.com>* >> Sent by: "Action Request System discussion list(ARSList)" < >> arslist@ARSLIST.ORG> >> >> 09/08/2009 01:09 AM Please respond to >> arslist@ARSLIST.ORG >> >> To >> arslist@ARSLIST.ORG cc >> Subject >> Re: Error - Reached maximum number of database entries... >> >> >> >> >> >> I've checked by going to Licenses->Add/Remove Licenses and the AR Server >> license has no Expire Date, which means it's not expired right? >> >> But when I go to Server Information->Licenses, Fixed Write Licenses is >> only 3. >> >> >> Regards, >> Kali >> >> -----Original Message----- >> From: Action Request System discussion list(ARSList) >> [mailto:arsl...@arslist.org] On Behalf Of Rod Harris >> Sent: Tuesday, 8 September 2009 11:20 AM >> To: arslist@ARSLIST.ORG >> Subject: Re: Error - Reached maximum number of database entries... >> >> HI Kali, >> The license for your dev server has expired. You can get a temporary one >> via the BMC website if you have a support login. >> >> Rod >> >> >> >> On 08/09/2009, Kali Obsum <kali.ob...@macquarie.com> wrote: >> > ** >> > Hi, >> > >> > We suddenly encountered this error in our DEV environment that we've >> > been using for years: >> > >> > (when trying to save a record using User Tool) "ARERR [337] You have >> > reached the maximum number of database entries permitted with this >> > version of the Action Request System(R). To purchase the unrestricted >> > version, contact your sales representative." >> > >> > (when trying to log-in using Admin Tool) "This version of Action >> > Request System(R) is ready for use or evaluation without purchasing or >> >> > activating an authorication key. For unlimited capabilities, contact >> > your sales representative or visit www.remedy.com/ (ARERR 2877)" >> > >> > Checked the app server and used space in the installation directory is >> 66%. >> > Checked the db server and free space for ARSystem db is as follows: >> > data file = 43% free >> > log file = 100% free >> > >> > Anyone knows what may have caused this problem? Is it possible that >> > something somewhere has been corrupted? >> > >> > Regards, >> > Kali >> > >> > >> > NOTICE >> > >> > The information contained in this email is confidential. If you are >> > not the intended recipient, you must not disclose or use the >> > information in this email in any way. If you received it in error, >> > please tell us immediately by return email and delete the document. We >> >> > do not guarantee the integrity of any e-mails or attached files and >> > are not responsible for any changes made to them by any other person. >> > >> > _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: "Where the >> > Answers Are"_ >> >> ________________________________________________________________________ >> _______ >> UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum >> Sponsor:rmisoluti...@verizon.net >> <sponsor%3armisoluti...@verizon.net>ARSlist: "Where the Answers Are" >> >> >> _______________________________________________________________________________ >> UNSUBSCRIBE or access ARSlist Archives at www.arslist.org >> Platinum >> Sponsor:rmisoluti...@verizon.net<sponsor%3armisoluti...@verizon.net>ARSlist: >> "Where the Answers Are" >> >> _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: "Where the Answers >> Are"_ >> > > > > -- > Marc Simmons > Remedy Administrator > > "Everyday above ground is a good day... the rest is a choice!" > _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: "Where the Answers > Are"_ > _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: "Where the Answers > Are"_ -- Marc Simmons Remedy Administrator "Everyday above ground is a good day... the rest is a choice!" _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: "Where the Answers Are"
