According to the documentation you can use any form as long as one holds the assignee. The documentation suggests using the User form. It also states you need any form that holds a request and gives the Help Desk form as an example. these are both pre ITSM forms which leaves me to believe it should work with help desk 5.6. nothing in the documentation for assignment engine 7.1 talks about any of the ITSM forms.
-----Original Message----- From: Action Request System discussion list(ARSList) [mailto:[email protected]] On Behalf Of Roger Justice Sent: Friday, September 11, 2009 4:10 PM To: [email protected] Subject: Re: Assignment Engine 7.1 with HD 5.6 Assignment engine replaced the SHR:Assignment form and workflow. Assignment Engines workflow uses the Company on the ITSM 7 Incident form as the initial field it qualifies and since HD 5.6 does not have this concept you would need to review all of the assignment engine workflow to possible make it work. -----Original Message----- From: Sokol, Brian <[email protected]> To: [email protected] Sent: Fri, Sep 11, 2009 3:57 pm Subject: Assignment Engine 7.1 with HD 5.6 ** Anyone use this combo? I have never used the assignment engine before and the documentation is not very detailed. I followed all the steps and created a ticket but nothing happens? Anyone have any pointers? Brian Sokol Manager, Desktop Services Scholastic Inc. 557 Broadway NY, NY 10012 (212) 343-6494 http://www.Scholastic.com _Platinum Sponsor: [email protected] ARSlist: "Where the Answers Are"_ ________________________________________________________________________ _______ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:[email protected] ARSlist: "Where the Answers Are" _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:[email protected] ARSlist: "Where the Answers Are"
