Hello Listers, Based on my experience, it appears that milestone actions that fire off of service targets in SLM do not use business time. Example - I have a milestone action that sends a notification 300% of Goal time from start. Even though business time segments are configured to be available only Monday-Friday from 8:00AM - 5:00PM, the action still gets sent out during the weekend.
Is this how it is supposed to work? If so, how would I configure my milestone actions to not fire during the weekend/unavailable times? Thanks, Jon SLM 7.1 patch 001 _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:[email protected] ARSlist: "Where the Answers Are"
