On Windows, the service doesn't show as started until the AR Server is ready to service requests. Once it has finished recording the object relationships, if you refresh the list in the Service Control Manager, it will then show as started.
Lyle -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:[email protected]] On Behalf Of jcampanie Sent: Wednesday, September 16, 2009 8:01 AM To: [email protected] Subject: ARS 7.5 Record Object Relationships behavior Good Day, During the initial process of assessing 7.5, I've attempted to enable "Record Object Relationships" in the hopes of reviewing relationship information. After selecting the option, I've restarted ARS System Server service. The service will no longer successfully start (at least within an hour or so). It just times out, remaining "Starting". Is this normal behavior? From the Config. Guide... "When you select the check box and restart the server, it records the relationships of all server objects before it accepts connections from clients. Therefore, the first time you restart the server after selecting this option, you will not be able to connect to the server with any client for a period of time, which depends on how many objects are defined on the server. With a large number of objects, such as with an ITSM application installed, this could take as long as an hour or more depending on the performance of the database." Full ITSM/CMDB is installed on a very underpowered server, but I would still assume that the service would successfully start in a normal timeframe and then ARS clients would not be able to connect until the Object Relationships table had completed its updates. Does anyone know if what I'm observing is normal, or if I should assume I've introduced another problem into the environment? Thank you in advance, John _____________________________ John Campanie Senior Remedy Developer IT Client Services L’Oréal USA Phone: 212.984.4420 Mobile: 646.584.1467 Email: [email protected] -- View this message in context: http://www.nabble.com/ARS-7.5-Record-Object-Relationships-behavior-tp25473022p25473022.html Sent from the ARS (Action Request System) mailing list archive at Nabble.com. _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:[email protected] ARSlist: "Where the Answers Are" NOTICE: This email message is for the sole use of the intended recipient(s) and may contain confidential and privileged information. Any unauthorized review, use, disclosure or distribution is prohibited. If you are not the intended recipient, please contact the sender by reply email and destroy all copies of the original message.
