You would come across an issue (I think, maybe) if two different records had attachments with the same name?
-----Original Message----- From: Action Request System discussion list(ARSList) [mailto:[email protected]] On Behalf Of Carey Matthew Black Sent: Friday, September 18, 2009 8:59 AM To: [email protected] Subject: Re: Suggestions for storing/retrieving Remedy Data & Attachments Deidre, I think you will find that after the arx export there is simply a directory created with all of the original files in their original form. Note the original name of the file looks like it is "mangled" a bit by the process, but It likely is not a significant, nor confusing, change. As a quick test I attached a doc named "2009.09.15.summary.xlsx" and the ARX directory contained a file named "2009.09.15.summary_0.xlsx". (So in this case "_0" was added to the end of the original file name.) Now if you have more data in the ARS record than just the attachment, then that part of the data is held in the ARX file. However you could also export a csv file format to make that data more accessible without AR System too. It looks like the CSV file only has the original file name. ( However, I am not sure that will be much of a problem either. ) The ARX does have the map from the original file to the name of the file in the attachment directory. HTH. -- Carey Matthew Black BMC Remedy AR System Skilled Professional (RSP) ARS = Action Request System(Remedy) Love, then teach Solution = People + Process + Tools Fast, Accurate, Cheap.... Pick two. On Thu, Sep 17, 2009 at 3:07 PM, Deidre Nail <[email protected]> wrote: > ** > I have a company that no longer wishes to use our Remedy System. They > are requesting an extract of their data in a fashion that could be > read at a later time and also contain attachments. > > I am aware that attachments can be pulled from Remedy in a .arx or > .html file. However, in order to read the .arx and the attachments, > you would need to re-import the data into a Remedy System. > > Does anyone have any suggestions as to how I can pull the data from > Remedy with attachments in a way that can be used by a different tool > for later reference for this company. > > > Thanks, > > Deidre Nail > Remedy Developer > Phone: (770) 858-7053 T/L 88810 > 1600 RiverEdge Parkway, Atlanta GA 30328 _Platinum Sponsor: > [email protected] ARSlist: "Where the Answers Are"_ ____________________________________________________________________________ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:[email protected] ARSlist: "Where the Answers Are" _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:[email protected] ARSlist: "Where the Answers Are"
