As a follow-up, this is now resolved for us. It's described in KB 20014158 and is a known defect. The KB includes a zip file with a new HPR_Incident_Print.rpt file. That fixed it for us. I imagine that there are several possible causes, a number of which were described as this thread went along.....
-----Original Message----- From: Action Request System discussion list(ARSList) [mailto:[email protected]] On Behalf Of Alexander V. Doronin Sent: Wednesday, September 16, 2009 11:52 AM To: [email protected] Subject: Re: Printing/Crystal Reports error.... Hi! may bee AL that calls that report (open window action) point to development server ? -- Best regards! Alexander V. Doronin [email protected] 16.09.2009, в 18:00, [email protected] написал(а): > ** > We're getting an error condition but I don't know where to go to > look to resolve it. Briefly, we bring up an > > incident in Incident Management, then click on the "print" button. > It then brings up a screen that shows an > > error box that is titled "Crystal Report Viewer" and contains > "Failed to retrieve data from the database. > > Details: [Database Vendor Code: 9021] and an "OK" button. This is on > our production server that is just > > getting it's final checkout before going live. This happens in the > user tool as an admin. It's > > reproducible. > > > > The Development sever has the options set up the same but it works > as it should. We thought that > > they were set up identically as far as options/choices/ etc. go. > Comparing the two setups doesn't > > seem to show much, but we're not sure what we should be looking at/ > for for this one. > > > > We're on 7.5, patch 1. > > > > Any suggestions as to what to check/read/etc. are welcomed. Thanks!! > > > > > > > Portions of this message may be confidential under an exemption to > Ohio's public records law or under a legal privilege. If you have > received this message in error or due to an unauthorized > transmission or interception, please delete all copies from your > system without disclosing, copying, or transmitting this message. > _Platinum Sponsor: [email protected] ARSlist: "Where the > Answers Are"_ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:[email protected] ARSlist: "Where the Answers Are" Portions of this message may be confidential under an exemption to Ohio's public records law or under a legal privilege. If you have received this message in error or due to an unauthorized transmission or interception, please delete all copies from your system without disclosing, copying, or transmitting this message. _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:[email protected] ARSlist: "Where the Answers Are"
