Do you have the Submitter Mode set to "Locked" on the server? The only way a user will be able to update any record with a Read license is if that user is the submitter of a record and the Submitter mode is set to locked.
Scott Parrish IT Prophets (770) 653-5203 www.itprophets.com ________________________________ From: Action Request System discussion list(ARSList) [mailto:[email protected]] On Behalf Of Andre Salsa Sent: Monday, September 28, 2009 9:34 AM To: [email protected] Subject: Permissions to cancel a request on SRM:Request ** Hello, I have a question about the requester console. As I see, a client user with only read license, should be able to create and cancel requests trought the Requester Console. But, when I try to cancel a request with this simple user, I receive a write access error. When I ckeck the user permission for this Client User, I can only see the Company ID set as Access Restriction. Is this some kind of ITSM bug? I think there might be some permission missing, so this user can cancel his own request. I'm using ITSM 7.5, but I also tested it with ITSM 7.0. André Massoli Salsa ITSM Consultant / Developer Ícaro Technologies - Campinas/SP http://www.icaro.com.br E-mail: [email protected]<mailto:[email protected]> Work: +55 19 3731 8300 r8353 Mobile: +55 19 81265659 _Platinum Sponsor: [email protected] ARSlist: "Where the Answers Are"_ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:[email protected] ARSlist: "Where the Answers Are"
