Uhm... it should be that. tks.
2009/9/28 Scott Parrish <[email protected]> > ** > > Do you have the Submitter Mode set to “Locked” on the server? The only way > a user will be able to update any record with a Read license is if that user > is the submitter of a record and the Submitter mode is set to locked. > > > > Scott Parrish > > IT Prophets > > (770) 653-5203 > > www.itprophets.com > > > ------------------------------ > > *From:* Action Request System discussion list(ARSList) [mailto: > [email protected]] *On Behalf Of *Andre Salsa > *Sent:* Monday, September 28, 2009 9:34 AM > *To:* [email protected] > *Subject:* Permissions to cancel a request on SRM:Request > > > > ** Hello, > I have a question about the requester console. As I see, a client user with > only read license, should be able to create and cancel requests trought the > Requester Console. But, when I try to cancel a request with this simple > user, I receive a write access error. > When I ckeck the user permission for this Client User, I can only see the > Company ID set as Access Restriction. > > Is this some kind of ITSM bug? I think there might be some permission > missing, so this user can cancel his own request. > > I'm using ITSM 7.5, but I also tested it with ITSM 7.0. > > André Massoli Salsa > ITSM Consultant / Developer > Ícaro Technologies - Campinas/SP > http://www.icaro.com.br > > E-mail: [email protected] > Work: +55 19 3731 8300 r8353 > Mobile: +55 19 81265659 > _Platinum Sponsor: [email protected] ARSlist: "Where the Answers > Are"_ > _Platinum Sponsor: [email protected] ARSlist: "Where the Answers > Are"_ -- -- André Massoli Salsa ITSM Consultant / Developer Ícaro Technologies - Campinas/SP http://www.icaro.com.br E-mail: [email protected] Work: +55 19 3731 8300 r8353 Mobile: +55 19 81265659 _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:[email protected] ARSlist: "Where the Answers Are"
