Hi,
 
We're trying to install ARS Server Patch2 on Windows Server 2008
(64-bit) using SQL 2005 (64-bit). App server connects remotely to the DB
server.
 
We've tested the ODBC connection from app server to db server and it
works. We also tried to login using SQL Management Studio in the app
server and we're also able to connect (although in the server name, we
had to specify the port number in order to connect; ex: Server Name:
Servername\Serverinstance, portnumber). After installation fails, we
check the ARSystem db and around 101 tables are created under the db.
 
Content of arerror.log: 
 
390600 : Failure during SQL operation to the database (ARERR 552)
[DBNETLIB][ConnectionOpen (Connect()).]SQL Server does not exist or
access denied. (SQL Server 17)
*this is the only content of arerror.log, just repeats this message over
and over.
 
Content of arsql.log:
 
<SQL > <TID: 0000002176> <RPC ID: 0000000000> <Queue: Admin     >
<Client-RPC: 000000   > <USER:
> /* Mon Oct 05 2009 16:56:13.4460 */CONNECT ARSystem, USER ARAdmin
<SQL > <TID: 0000002176> <RPC ID: 0000000000> <Queue: Admin     >
<Client-RPC: 000000   > <USER:
> /* Mon Oct 05 2009 16:56:30.0740 */*** ERROR ***
[DBNETLIB][ConnectionOpen (Connect()).]SQL Server does not exist or
access denied. (SQL Server 17)
<SQL > <TID: 0000002176> <RPC ID: 0000000000> <Queue: Admin     >
<Client-RPC: 000000   > <USER:
> /* Mon Oct 05 2009 16:56:45.0950 */CLOSE DATABASE 
 
Content of arsystem_install_log: Basically, most of the severe errors in
the install log are related to service not being found/AR System Server
not able to be started.
 
Anyone has any ideas?
 
Regards,
Kali
 

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