HI All I have an email template that is used for submitting a new record. It works fine with on exception.
Symptom Description !536870930!: This is a test of submitting a ticket via email from the customer's Remedy Server to the Navisite Remedy Server. Please take action ASAP What ends up in the record is: This is a test of submitting a ticket via email from the customer's Remedy The book talks about using [] but the examples are [$$Symptom Description$$] but that would be outgoing. If I use this on the outgoing template I get this: [$$Short Description$$] I know that I have missed something really basic here but it is giving me a headache. Any help greatly appreciated. Mark ____________________________________________ Mark Brittain Remedy Developer NaviSite [email protected]<mailto:[email protected]> (315) 453-2912 x5418 (Phone) (315) 317.2897 (Cell) Reduce Cost of IT with Managed Hosting and Application Services from NaviSite. Visit www.NaviSite.com Today. ________________________________ This e-mail is the property of NaviSite, Inc. It is intended only for the person or entity to which it is addressed and may contain information that is privileged, confidential, or otherwise protected from disclosure. Distribution or copying of this e-mail, or the information contained herein, to anyone other than the intended recipient is prohibited. _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:[email protected] ARSlist: "Where the Answers Are"
