** Need some details:
Are you using active links that fire on 'return' ? (scanner appends a <CR> to each scan). Are the active links not firing on MT? Joel ******************************************* Joel Sender -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:[email protected]]on Behalf Of Bill Myers Sent: Thursday, October 08, 2009 2:25 PM To: [email protected] Subject: Re: Mid-tier and Scanners Really basic stuff. Enter data into 2 or 3 fields, submit the requests, change from one form to another and logout. There may be printing down the road. From: Action Request System discussion list(ARSList) [mailto:[email protected]] On Behalf Of Chowdhury, Tauf Sent: Thursday, October 08, 2009 5:20 PM To: [email protected] Subject: Re: Mid-tier and Scanners ** What kind of interaction are you looking for? Are you looking to just submit requests or do you want to encompass all functions such as Query, Submit, Modify, Delete? Tauf Chowdhury Analyst, Service Management Office: 631.858.7765 Mobile:646.483.2779 From: Action Request System discussion list(ARSList) [mailto:[email protected]] On Behalf Of Bill Myers Sent: Thursday, October 08, 2009 5:14 PM To: [email protected] Subject: Mid-tier and Scanners ** Is it possible to have a scanner interact directly with a Remedy 7.1 mid-tier application. The scanner we are using is a Symbol running IE on WinCE 5.01. We have the mid-tier application on the scanner display, but, can't get any workflow to fire. So far, we've not discovered a scanner configuration or workflow setting that will work. I've searched the archives and have seen where this subject is brought up, but, no answer is provided. At least that I could find. BMC support has been unable to provide any information. Hopefully, the answer doesn't involve more software. ARS 7.1 patch 2 on Windows 2003 server Oracle 10g on Linux Mid-tier 7.1 - Apache/Tomcat on Windows 2003 server Thanks! Bill Myers Remedy Developer Datacraft Solutions, Inc. [email protected] (p) 919-667-9804 (f) 919-682-5986 _Platinum Sponsor: [email protected] ARSlist: "Where the Answers Are"_ _____ This e-mail and its attachments may contain Forest Laboratories, Inc. proprietary information that is privileged, confidential or subject to copyright belonging to Forest Laboratories, Inc. This e-mail is intended solely for the use of the individual or entity to which it is addressed. If you are not the intended recipient of this e-mail, or the employee or agent responsible for delivering this e-mail to the intended recipient, you are hereby notified that any dissemination, distribution, copying or action taken in relation to the contents of and attachments to this e-mail is strictly prohibited and may be unlawful. If you have received this e-mail in error, please notify the sender immediately and permanently delete the original and any copy of this e-mail and any printout. _Platinum Sponsor: [email protected] ARSlist: "Where the Answers Are"_ _Platinum Sponsor: [email protected] ARSlist: "Where the Answers Are"_ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:[email protected] ARSlist: "Where the Answers Are"
