Perhaps if the emails were being used to create incidents. Maybe he did that to avoid modifying the OOB Remedy forms.
Rick -----Original Message----- From: Duncan McFarlane <[email protected]> Date: Thu, 8 Oct 2009 21:54:04 To: <[email protected]> Subject: Email Forms? Does anyone know why a consultant would create customized email forms for processing incoming emails? I don't have a lot of experience with the email system and find it a bit confusing. At first I thought maybe it was a requirement however the more I read the less it seems to be what is needed. Thanks for any help anyone could be. ITSM 7.0.2 Patch 005 AR Server 7.1.0 001 _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:[email protected] ARSlist: "Where the Answers Are" _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:[email protected] ARSlist: "Where the Answers Are"
