Richard, Let me see if I can fill in the gaps for you. The timeout is the amount of time that a user will keep a floating license without performing any activity. If the user is active, the timeout period is reset at each action that refreshes it (that depends on the version). If the user actually logs out of the Remedy client (UT/MT), the floating license is released at once. Some Remedy admins have built workflow that performs a logout action when the MT browser window is closed without actually clicking on the Logout button. That releases the floating license, too.
Now if the user has exceeded the timeout period, they don't necessarily lose the license, it's just more of a soft hold than a hard one. It goes into an "available" pool, which is only accessed if all of the floating licenses in the "free" pool are being used. If the user logs in first thing in the morning, does nothing else until after lunch, and then updates a ticket late in the afternoon, if no one else has needed their license, that user will still maintain it, and will notice nothing, regardless of the timeout setting. There is no timeout setting for Fixed licenses. They are tied to a named user, whether the user is using it or not. Rick On Fri, Oct 9, 2009 at 7:57 AM, <[email protected]> wrote: > ** > > I’m trying to better understand how licenses work and have gone through the > chapter in the > > configuration guide on licenses but didn’t find/may have missed(?) this > information… > > > > I’ve been told that when a user acquires a license – either fixed or > floating – the time clock > > starts…. I’ve also been told that there is a 1 hour “hold” on the > license before it’s put back > > into the pool and becomes available for reuse again. > > > > Questions: Can the user “hang onto” the license that they get as long as > they’re logged in or > > is there an option to “time them out” and log them off? > > > > Does the 1 hour “reservation clock” start when the user logs into the > application or does it > > start when they log out and in essence is a “continue to reserve for this > user” time period. > > > > Is that 1 hour time period configurable so that licenses can go back to the > pool sooner? > > > > Where can I read about all of this type of stuff – the master index was not > too helpful and the > > config. manual didn’t say anything about how the licenses operate. > > > > Thanks for any info and reading assignments on this….. > > > > > > Portions of this message may be confidential under an exemption to Ohio's > public records law or under a legal privilege. If you have received this > message in error or due to an unauthorized transmission or interception, > please delete all copies from your system without disclosing, copying, or > transmitting this message. > _Platinum Sponsor: [email protected] ARSlist: "Where the Answers > Are"_ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:[email protected] ARSlist: "Where the Answers Are"
