You will probably get several different answers to this question. So here is the first one:
* If you are assigned a Fixed license there is no time limit on how long that license is yours. * If you are assigned a Floating license this is where the 'time limit' comes into play. * Floating licenses have two parts: Read/Write. Depending on what happens when a user logs in will determine what part or the floating license they will get. For instance if you have workflow to capture the last time a user logs in than the user would be issued the Write part of the floating license as soon as they log in because they are affection a change to a record. If there is no change to any record when a user logs in then they should have been issued the Read part of the Floating license. * The time limit is a configurable setting. The minimum is one hour. This means if a user has the Write portion of a license and stays idle in the tool for more than one hour the license will change to the Read part of the Floating license. * If the user log out of the tool then the license is supposed to released immediately. You will find that some of us have not experienced that phenomenon. * I also believe that in the web client it is possible to lower the time period to 30 minutes. I hope this helps some. Roger Nall Manager, SA Remedy Desk Phone: 972-464-3712 Mobile: 973-652-6723 From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of copits.rich...@bwc.state.oh.us Sent: Friday, October 09, 2009 9:58 AM To: arslist@ARSLIST.ORG Subject: Licensing questions.... ** I'm trying to better understand how licenses work and have gone through the chapter in the configuration guide on licenses but didn't find/may have missed(?) this information... I've been told that when a user acquires a license - either fixed or floating - the time clock starts.... I've also been told that there is a 1 hour "hold" on the license before it's put back into the pool and becomes available for reuse again. Questions: Can the user "hang onto" the license that they get as long as they're logged in or is there an option to "time them out" and log them off? Does the 1 hour "reservation clock" start when the user logs into the application or does it start when they log out and in essence is a "continue to reserve for this user" time period. Is that 1 hour time period configurable so that licenses can go back to the pool sooner? Where can I read about all of this type of stuff - the master index was not too helpful and the config. manual didn't say anything about how the licenses operate. Thanks for any info and reading assignments on this..... Portions of this message may be confidential under an exemption to Ohio's public records law or under a legal privilege. If you have received this message in error or due to an unauthorized transmission or interception, please delete all copies from your system without disclosing, copying, or transmitting this message. _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: "Where the Answers Are"_ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: "Where the Answers Are"
