I believe 7.1 behaves this way as well. I have workflow that makes this assumption, and it all appears to work as expected.
Lyle From: Action Request System discussion list(ARSList) [mailto:[email protected]] On Behalf Of Brien Dieterle Sent: Thursday, October 15, 2009 10:59 AM To: [email protected] Subject: Re: Question Advance Query 1=0 ** FYI (from 7.5 docs): To create a Push Fields action that does not search for existing records, but instead always creates a new request, do not enter any qualification. In this case, make sure to select Create a New Request in the If No Requests Match field and Take No Action in the If Any Requests Match field. Brien Dieterle Misi Mladoniczky wrote: Hi! I do not know about the advanced search, but I have often seen (1=0) used in a Push-Fields-Action (FLTR/ACTL) where you allways want to create new records. I have used it myself to trigger the no-match-action in escalations, when I want to run a single operation for example each night. The (1=1) is typically used to show everything in systems where that do not allow Unqualified Queries, which is a server setting. Best Regards - Misi, RRR AB, http://www.rrr.se Products from RRR Scandinavia: * RRR|License - Not enough Remedy licenses? Save money by optimizing. * RRR|Log - Performance issues or elusive bugs? Analyze your Remedy logs. * RRR|Translator - Manage and automate your language translations. Find these products, and many free tools and utilities, at http://rrr.se. ARSList, Here is a interesting question for the list. I was presented a question about 1=1 and 1=0 on the advance query bar. This qualification is used in out of the box Service Level Targets for ITSM 7.1. (1=0). Why would you use 1=0? How would you use 1=0? Can anybody explain? Robert Thomas | BMC/Remedy Professional | ITIL | Cellular Phone 469.865.5645| _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org<http://www.arslist.org> Platinum Sponsor:[email protected]<mailto:Sponsor:[email protected]> ARSlist: "Where the Answers Are" -- This message was scanned by ESVA and is believed to be clean. _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org<http://www.arslist.org> Platinum Sponsor:[email protected]<mailto:Sponsor:[email protected]> ARSlist: "Where the Answers Are" _Platinum Sponsor: [email protected] ARSlist: "Where the Answers Are"_ NOTICE: This email message is for the sole use of the intended recipient(s) and may contain confidential and privileged information. Any unauthorized review, use, disclosure or distribution is prohibited. If you are not the intended recipient, please contact the sender by reply email and destroy all copies of the original message. _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:[email protected] ARSlist: "Where the Answers Are"
