It doesn't appear to be that way in ITSM 7.x...The only filter that sets it that I can find is HPD:INC:SetReportedDate_010, which sets it if ('Reported Date' = $NULL$) OR (('Reported Date' != $NULL$) AND ('Reported Date' > 'z1D Ticket Start Time')). Then it sets it to 'z1D Ticket Start Time'...but I can't find a filter or escalation that sets 'z1D Ticket Start Time'.
Anne Ramey -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Charles Baldi Sent: Friday, October 16, 2009 4:00 PM To: arslist@ARSLIST.ORG Subject: Re: Reported date I think that ReportedDate has workflow that sets it based on Reported Source. I don't know if that gets called via the interface create form or not but it is a place to look. Regards, Chuck Baldi On 10/16/09, Ramey, Anne <anne.ra...@its.nc.gov> wrote: > I'm seeing an issue where sometimes, when a ticket is created through the > HPD:IncidentInterface_Create, the Reported Date is not getting set. It's > not on every ticket created this way, just some of them. Has anyone else > seen this? > > Anne Ramey > > > > ________________________________ > E-mail correspondence to and from this address may be subject to the North > Carolina Public Records Law and may be disclosed to third parties by an > authorized state official. > > _______________________________________________________________________________ > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org > Platinum Sponsor:rmisoluti...@verizon.net ARSlist: "Where the Answers Are" > -- Sent from my mobile device _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: "Where the Answers Are" E-mail correspondence to and from this address may be subject to the North Carolina Public Records Law and may be disclosed to third parties by an authorized state official. _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: "Where the Answers Are"