It doesn't appear to be that way in ITSM 7.x...The only filter that sets it
that I can find is HPD:INC:SetReportedDate_010, which sets it if ('Reported
Date' = $NULL$) OR (('Reported Date' != $NULL$) AND ('Reported Date' > 'z1D
Ticket Start Time')). Then it sets it to 'z1D Ticket Start Time'...but I can't
find a filter or escalation that sets 'z1D Ticket Start Time'.
Anne Ramey
-----Original Message-----
From: Action Request System discussion list(ARSList)
[mailto:[email protected]] On Behalf Of Charles Baldi
Sent: Friday, October 16, 2009 4:00 PM
To: [email protected]
Subject: Re: Reported date
I think that ReportedDate has workflow that sets it based on Reported
Source. I don't know if that gets called via the interface create form
or not but it is a place to look.
Regards,
Chuck Baldi
On 10/16/09, Ramey, Anne <[email protected]> wrote:
> I'm seeing an issue where sometimes, when a ticket is created through the
> HPD:IncidentInterface_Create, the Reported Date is not getting set. It's
> not on every ticket created this way, just some of them. Has anyone else
> seen this?
>
> Anne Ramey
>
>
>
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