Hi,
In order to see the whole list of filters or active links or
escalations that set the Reported Date or the z1D Ticket Start Time,
you should have a look at ARSmarts, which will give you all XRefs to
those fields.
Best regards,
Jean-Louis Halleux
www.arsmarts.com
On 19 Oct 2009, at 20:34, Ramey, Anne wrote:
It doesn't appear to be that way in ITSM 7.x...The only filter that
sets it that I can find is HPD:INC:SetReportedDate_010, which sets
it if ('Reported Date' = $NULL$) OR (('Reported Date' != $NULL$) AND
('Reported Date' > 'z1D Ticket Start Time')). Then it sets it to
'z1D Ticket Start Time'...but I can't find a filter or escalation
that sets 'z1D Ticket Start Time'.
Anne Ramey
-----Original Message-----
From: Action Request System discussion list(ARSList) [mailto:[email protected]
] On Behalf Of Charles Baldi
Sent: Friday, October 16, 2009 4:00 PM
To: [email protected]
Subject: Re: Reported date
I think that ReportedDate has workflow that sets it based on Reported
Source. I don't know if that gets called via the interface create form
or not but it is a place to look.
Regards,
Chuck Baldi
On 10/16/09, Ramey, Anne <[email protected]> wrote:
I'm seeing an issue where sometimes, when a ticket is created
through the
HPD:IncidentInterface_Create, the Reported Date is not getting
set. It's
not on every ticket created this way, just some of them. Has
anyone else
seen this?
Anne Ramey
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