** create a native remedy report and modify the active links behind the Print Case button to run the native report format if client is web.  You will also need to modify the existing actlinks so the crystal based report only fires when the client is not web.

bruce sisk
bfs enterprises


-----Original Message-----
From: Patrick St-Pierre
Sent: Oct 23, 2009 8:37 AM
To: arslist@ARSLIST.ORG
Subject: Print ticket in the web

**
Hi List is theyre any way to be able to print a ticket when the user are in the mid tier. The print button in itsm 7 link to a report ...

thanks _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: "Where the Answers Are"_

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