When you say you need a windows machine for " AR Report Viewer", what do you 
mean?  My Crystal Enterprise server is windows, but my ARS servers are linux...

Anne Ramey

From: Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org] On Behalf Of Kelly Gatewood
Sent: Friday, October 23, 2009 10:40 AM
To: arslist@ARSLIST.ORG
Subject: Re: Réf : Re: Print ticket in the web

**
You really do need Crystal Enterprise.  Also, the Crystal Enterprise 
integration requires the use of a Windows server for the AR Report Viewer.

Thanks

Kelly Gatewood
Senior Solutions Architect
IT Prophets
Cell 615-830-5078
www.itprophets.com<http://www.itprophets.com>
From: Action Request System discussion list(ARSList) 
[mailto:arsl...@arslist.org] On Behalf Of Patrick St-Pierre
Sent: Friday, October 23, 2009 8:23 AM
To: arslist@ARSLIST.ORG
Subject: Réf : Re: Print ticket in the web

**
thanks, it is possible to get nice report like report in crystal, with the 
remedy report ? i don't think so ...

Ifwe need to use crystal, can i only install crystal in my server, or i really 
need a crystal server enterprise ?

thanks







bruce sisk <siskbr...@peoplepc.com>
Envoyé par : "Action Request System discussion list(ARSList)" 
<arslist@ARSLIST.ORG>

2009-10-23 09:06
Veuillez répondre à
arslist@ARSLIST.ORG


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arslist@ARSLIST.ORG

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Objet

Re: Print ticket in the web







**
create a native remedy report and modify the active links behind the Print Case 
button to run the native report format if client is web.  You will also need to 
modify the existing actlinks so the crystal based report only fires when the 
client is not web.

bruce sisk
bfs enterprises


-----Original Message-----
From: Patrick St-Pierre
Sent: Oct 23, 2009 8:37 AM
To: arslist@ARSLIST.ORG
Subject: Print ticket in the web

**
Hi List is theyre any way to be able to print a ticket when the user are in the 
mid tier. The print button in itsm 7 link to a report ...

thanks _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: "Where the Answers 
Are"_


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