There are four common expressions that may apply to your question - at least from my viewpoint:
1. Out-of-the-Box (OOTB): An unmodified application provided by BMC 2. Customized application: An originally OOTB application provided by BMC that has been modified - perhaps by adding/modifying workflow, fields, views, etc. 3. Custom Integration: Additional code provided by a non-BMC source that enables transfer of data or process between a non-BMC application and a BMC application 4. Custom Application: An application not provided by BMC, but written using AR System. Sounds like your situation is #3 more than #4 - but that depends on what you meant by a "new Application". If your "new Application" was not CMDB or ITSM (i.e. it's an application developed just by you on AR System) then you may have a custom app. That aside, having or not having custom apps shouldn't affect anything around the "new pricing list". You can purchase user capacity licenses for ITSM or purchase capacity for "custom apps" (i.e. AR System user licenses) under the new pricing model - just like you could in previous models. -David J. Easter Sr. Product Manager, Solution Strategy and Development BMC Software, Inc. The opinions, statements, and/or suggested courses of action expressed in this E-mail do not necessarily reflect those of BMC Software, Inc. My voluntary participation in this forum is not intended to convey a role as a spokesperson, liaison or public relations representative for BMC Software, Inc. From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Pargeter, Christie :CO IS Sent: Wednesday, October 28, 2009 8:51 AM To: arslist@ARSLIST.ORG Subject: New Pricing List Question ** Hi All - we use ITSM here and we are looking at moving to the new pricing list but I wanted to know about "custom apps" what constitute a custom app? Meaning I wrote an interface from our Phone Switches into CMDB and put that in a new Application. Does this constitute a "custom app"? ARS 7.1 p 6 ITSM 7.0.3 p 9 Window 2003 MS SQ 2005 IIS/Tomcat RKM 7.2 p 2 MidTier 7.1 p 6 ________________________________ Christie Pargeter Legacy Health IS - Programming SR Technical Analyst cparge...@lhs.org <mailto:cparge...@lhs.org> 1120 Building tel: 503-415-5149 _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: "Where the Answers Are"_ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: "Where the Answers Are"
