We're seeing a problem in the ITSM incident application that is very puzzling and hopefully someone here can shed some light on what we should be looking for. The problem seems to be that we have users who need to be able to save tickets, reassign tickets and edit/update them. We've set them up initially as "incident users" but have had to elevate them to "incident master" to let them be able to do these tasks. In some cases we've had to elevate them even higher. This seems to happen with either fixed or floating licenses. Any help....suggestions to check....manuals to read would be appreciated. AR 7.5 patch 2 Incident 7.5 SQL 2005 Windows 2003 R2
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