Good suggestion...thanks!! From: Action Request System discussion list(ARSList) [mailto:[email protected]] On Behalf Of Boyd, Rebecca E. Sent: Friday, October 30, 2009 3:28 PM To: [email protected] Subject: Re: Incident permissions problem... ** I had a situation last week where config categorization admins were missing the add button on the Product Catalog form. BMC had me open the user form & look at the group list for the affected people. My users were missing Atrium Foundation Admin. Once I added that my users had their add button. I don't know that this fits your situation exactly, but you may want to look at the group & computed group list fields & compare them to a user who is working (if you still have one). From: Action Request System discussion list(ARSList) [mailto:[email protected]] On Behalf Of [email protected] Sent: Friday, October 30, 2009 11:17 AM To: [email protected] Subject: Incident permissions problem... ** We're seeing a problem in the ITSM incident application that is very puzzling and hopefully someone here can shed some light on what we should be looking for. The problem seems to be that we have users who need to be able to save tickets, reassign tickets and edit/update them. We've set them up initially as "incident users" but have had to elevate them to "incident master" to let them be able to do these tasks. In some cases we've had to elevate them even higher. This seems to happen with either fixed or floating licenses. Any help....suggestions to check....manuals to read would be appreciated. AR 7.5 patch 2 Incident 7.5 SQL 2005 Windows 2003 R2
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