It's usually a sub-status under closed. Ie they select closed and a field will display for 'closure code'. There should be an option there for canceled.
From: Action Request System discussion list(ARSList) [mailto:[email protected]] On Behalf Of kiran Sent: Friday, October 30, 2009 1:30 PM To: [email protected] Subject: how to cancel an open ticket ** Hi Listers, Can anyone suggest me how an end user could cancel an open ticket in ars 6.3 Regards, Kiran _Platinum Sponsor: [email protected] ARSlist: "Where the Answers Are"_ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:[email protected] ARSlist: "Where the Answers Are"
