Hi All, I am using an email template to create tickets. Reply with Entry is set to yes so the system sends an email back to the sender. The body of the reply I can manipulate by defining the Result Template in the email template.
Is there a way to manipulate the subject line of the reply email? Currently if I have a subject of "Please create ticket" the subject in the reply is "Re: Please create ticket". I have a requirement to make the subject more descriptive. If that can not be done is there an instruction that I can put in the email template that basically overrides the Reply with Entry in the mailbox configuration? If I can do that one a case by case basis then I can just use a notify filter to send a customer reply. Thanks Mark ____________________________________________ Mark Brittain Remedy Developer NaviSite [email protected]<mailto:[email protected]> (315) 453-2912 x5418 (Phone) (315) 317.2897 (Cell) Reduce Cost of IT with Managed Hosting and Application Services from NaviSite. Visit www.NaviSite.com Today. ________________________________ This e-mail is the property of NaviSite, Inc. It is intended only for the person or entity to which it is addressed and may contain information that is privileged, confidential, or otherwise protected from disclosure. Distribution or copying of this e-mail, or the information contained herein, to anyone other than the intended recipient is prohibited. _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:[email protected] ARSlist: "Where the Answers Are"
