I did the same thing last night..
We are now on 7.5. But I had issues with SS 6.1 patch 5. I do not
understand why. It was just a war file but the display would be
blank.. We were having funky issues with 7.2 ... So while it was down
I jumped.. Great move.
I ask carrie to help me with it,,, she is the best in the world .. IMHO
Sent from my iPhone
On Nov 14, 2009, at 9:29 AM, brian.bis...@goldstag.demon.co.uk wrote:
Hi Patrick,
I have now solved this with some excellent help form a BMC Support
person in India. We un-installed RKM 7.5 patch 1and installed RKM
7.5 instead. It worked fine with no problems at all. I doubt if I
will move to patch 1 though!
As I see BMC support criticised at times in ARlist, I would like to
take this opportunity to thank them on their excellent response to
my issue, which included a webex session on my server and 90 mins of
the individuals time.
Brian Bishop
Goldstag Consultants Ltd
+44(0)7973 746832
From: patrick zandi <remedy...@gmail.com>
Date: Fri, 13 Nov 2009 17:26:51 -0500
To: <arslist@ARSLIST.ORG>
Subject: Re: RKM 7.5
**
I have specifically installed this.. but was informed (because I was
going too) following the readme, and installation instructions Very
Carefully...
and it will work perfectly.
IF you have the older version previous 7.1, you have alot of
deleting users, groups, forms, AL, workflow.
On Fri, Nov 13, 2009 at 4:57 AM, <brian.bis...@goldstag.demon.co.uk>
wrote:
Hi all,
Has anybody successfully installed RKM 7.5? I am trying to on a MS
2003 web server running IIS 6 and failing. Issues I have had so far
are:-
1. Install of integration with ITSM failed when it attempted to load
the RKM def file and supposedly got an error from it.
2. Tomcat fails on startup seemingly trying to connect to a database
using a login of RKMAdmin.
I resolved 1. By importing all the def files manually with no
problems. BMC have confirmed that having done this my install should
be ok.
2 is not resolved. Why is it trying to connect to a database when at
no time during the install did it ask for any details about a
database?
Any observations\suggestions would be appreciated.
Many thanks
Brian
Brian Bishop
Goldstag Consultants Ltd
+44(0)7973 746832
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