Hi listers,
Just wanted to reach out and get a quick poll from the list as to whether
you have used Remedy to cater to your organizations Facilities Management
needs.
Here are the areas of particular interest:
Preventative and Reactive Maintenance on Facilities assets such as HVAC,
UPS, going down to fire extinguishers, building systems such as Heat, AC,
Doors, Roofs... (ideally with all of these things integrated with ITSM 7.x
and the CMDB/Asset Management)
Self Service for end users requesting facilities requests via SRM
Mobile Access via Aeroprise for facilities technicians who always work
away from their desks, needing to close down a ticket.
If you can confirm that you do use remedy for some or all of these
purpose, it would be much appreciated; the driver is that we need to give
our Facilities group some assurance that if they were to go down this
path, they would not be alone, and that this has successfully been done by
other organizations.
We are particularly interested in knowing of organizations with a large
multi-building campus as well as sites in various countries that use the
system to manage Facilities work.
If you have any type of integration to a dedicated Facilities Management
system such as ARchibus, details on that would be very useful also.
Thanks
Randeep
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