This isn't exactly what you're looking for, but we have a Remedy application that is used to control access to our data center.
- Employees and vendor personnel that are pre-authorized are stored in the system. A periodic review of their status is triggered by workflow. - Each request to enter the data center is submitted into the application. It includes the area(s) they need to visit, which provides the information that our Security dept. needs to enable their access key for only those areas. - Each access request must be accompanied by a work order (Remedy) that describes the work that will be done. - Is integrated with our Remedy based change management application. - Requests are entered by our data center operations team. The security dept. becomes aware of new requests and keeps tabs on who is in the D.C. by monitoring a Remedy dashboard form. No manual hand-offs between Operations and Security are required. Bruce From: Action Request System discussion list(ARSList) [mailto:[email protected]] On Behalf Of Randeep Atwal Sent: Tuesday, November 17, 2009 11:07 AM To: [email protected] Subject: Remedy for facilities management ** Hi listers, Just wanted to reach out and get a quick poll from the list as to whether you have used Remedy to cater to your organizations Facilities Management needs. Here are the areas of particular interest: Preventative and Reactive Maintenance on Facilities assets such as HVAC, UPS, going down to fire extinguishers, building systems such as Heat, AC, Doors, Roofs... (ideally with all of these things integrated with ITSM 7.x and the CMDB/Asset Management) Self Service for end users requesting facilities requests via SRM Mobile Access via Aeroprise for facilities technicians who always work away from their desks, needing to close down a ticket. If you can confirm that you do use remedy for some or all of these purpose, it would be much appreciated; the driver is that we need to give our Facilities group some assurance that if they were to go down this path, they would not be alone, and that this has successfully been done by other organizations. We are particularly interested in knowing of organizations with a large multi-building campus as well as sites in various countries that use the system to manage Facilities work. If you have any type of integration to a dedicated Facilities Management system such as ARchibus, details on that would be very useful also. Thanks Randeep ________________________________ Get a great deal on Windows 7 and see how it works the way you want. See the Windows 7 offers now. <http://go.microsoft.com/?linkid=9691813> _Platinum Sponsor: [email protected] ARSlist: "Where the Answers Are"_ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:[email protected] ARSlist: "Where the Answers Are"
