Do you mean that for a given group, you want to create a notification record for each individual in the group, meaning that the problem is how to get the list of members of the group and iterate over that list to create a new record for each one?
If that's the case, the group memberships of people are stored in the CTM:Support Group Association form. In principle, you should be able to create a table that references this form, filtering on the support group name, that you can run a filter guide on to iterate over all the records in the table. You can then create an individual notification record for each row in the table. Does that address what you're trying to do? Otherwise, the OOTB workflow handles group notifications a little differently than individual notifications. Individual notifications (e.g., Customer, Assignee, etc.) are processed immediately - so you'll immediately see the notification record for that individual when you perform an action on a record that generates a notification. However, for group notifications, it does it in two steps. First it creates an initial entry for the group, and then an escalation (maybe SYS:NPC:IM1-TriggerGroupNTG) takes care of processing the group notifications to generate the individual notifications. That may be why you weren't seeing it in your log files - if you didn't wait long enough, the escalation may not have fired before you turned off logging. Sorry for not providing more detail - I'm trying to be quick writing this while hoping that the general information will help steer you in the right direction. If any of this doesn't make sense, let me know. Lyle -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:[email protected]] On Behalf Of jham36 Sent: Tuesday, November 17, 2009 2:53 PM To: [email protected] Subject: Parse Group Members for Notification Group, We have created some custom workflow and notifications outside of the Notification Engine that ITSM uses. We want to take advantage of the user notification preferences as part of this. I turned logging on for the ootb notification process. I see that for group notifications, a notify record is created for each user in the group. Then the user preferences are checked to see if the notification should be sent. For the life of me, I cannot figure out how to create a record for each of the group members on my notify form. I know the support group name and the group name for it from the group form. I looked over the log file for longer than I want to admit. I cannot seem to identify how bmc creates the individual notify records for the support group members. Any ideas? We have ARS 7.1 patch 7, ITSM 7.03 patch 9, Win 2003 Server, Oracle 10G Thanks, James _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:[email protected] ARSlist: "Where the Answers Are" NOTICE: This email message is for the sole use of the intended recipient(s) and may contain confidential and privileged information. Any unauthorized review, use, disclosure or distribution is prohibited. If you are not the intended recipient, please contact the sender by reply email and destroy all copies of the original message. _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:[email protected] ARSlist: "Where the Answers Are"
