Thanks for the reply. I was looking at the CTM:Support Group Association form. I wasn't aware of "server side tables" and how they worked. I did a quick test with some test forms, filters and a filter guide. It worked. Now we just need to go lookup the user notification preferences and some other tweaking and we should be all set.
Thanks, James On Nov 17, 5:19 pm, Lyle Taylor <[email protected]> wrote: > Do you mean that for a given group, you want to create a notification record > for each individual in the group, meaning that the problem is how to get the > list of members of the group and iterate over that list to create a new > record for each one? > > If that's the case, the group memberships of people are stored in the > CTM:Support Group Association form. In principle, you should be able to > create a table that references this form, filtering on the support group > name, that you can run a filter guide on to iterate over all the records in > the table. You can then create an individual notification record for each > row in the table. > > Does that address what you're trying to do? > > Otherwise, the OOTB workflow handles group notifications a little differently > than individual notifications. Individual notifications (e.g., Customer, > Assignee, etc.) are processed immediately - so you'll immediately see the > notification record for that individual when you perform an action on a > record that generates a notification. However, for group notifications, it > does it in two steps. First it creates an initial entry for the group, and > then an escalation (maybe SYS:NPC:IM1-TriggerGroupNTG) takes care of > processing the group notifications to generate the individual notifications. > That may be why you weren't seeing it in your log files - if you didn't wait > long enough, the escalation may not have fired before you turned off logging. > > Sorry for not providing more detail - I'm trying to be quick writing this > while hoping that the general information will help steer you in the right > direction. If any of this doesn't make sense, let me know. > > Lyle > > -----Original Message----- > From: Action Request System discussion list(ARSList) > [mailto:[email protected]] On Behalf Of jham36 > Sent: Tuesday, November 17, 2009 2:53 PM > To: [email protected] > Subject: Parse Group Members for Notification > > Group, > > We have created some custom workflow and notifications outside of the > Notification Engine that ITSM uses. > We want to take advantage of the user notification preferences as part > of this. I turned logging on for the ootb notification process. I > see that for group notifications, a notify record is created for each > user in the group. Then the user preferences are checked to see if > the notification should be sent. > For the life of me, I cannot figure out how to create a record for > each of the group members on my notify form. I know the support group > name and the group name for it from the group form. > I looked over the log file for longer than I want to admit. I cannot > seem to identify how bmc creates the individual notify records for the > support group members. > Any ideas? > > We have ARS 7.1 patch 7, ITSM 7.03 patch 9, Win 2003 Server, Oracle > 10G > > Thanks, > James > > _______________________________________________________________________________ > UNSUBSCRIBE or access ARSlist Archives atwww.arslist.org > Platinum Sponsor:[email protected] ARSlist: "Where the Answers Are" > > NOTICE: This email message is for the sole use of the intended recipient(s) > and may contain confidential and privileged information. Any unauthorized > review, use, disclosure or distribution is prohibited. If you are not the > intended recipient, please contact the sender by reply email and destroy all > copies of the original message. > > _______________________________________________________________________________ > UNSUBSCRIBE or access ARSlist Archives atwww.arslist.org > Platinum Sponsor:[email protected] ARSlist: "Where the Answers Are" _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:[email protected] ARSlist: "Where the Answers Are"
