Hi All, Currently we have Citrix GoToAssist integrated with ARS 6.3, patch 20. Citrix has just informed us that we have to upgrade to their latest version by the end of the year. The catch is they no longer support integration with Remedy. I like to have back up/company when something stops working. So I was wondering if either BMC has a chat integration product or any other vendors that support the Remedy integration.
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