We had issues with that a while back, and what was odder was that we weren't even using it; we had Remedy configured not to use the assignment engine.
If I recall correctly, our issue had to do with old, bad data stuck in the Application Pending form combined with assignment engine rules that had been disabled in the Assignment Engine Administration Console. It seems that someone had disabled some rules in an attempt to stop getting tickets auto-assigned without understanding how to simply turn off the assignment engine. Then, when the assignment engine tried to process certain requests in Application Pending, it wasn't finding a matching rule and was crashing because of that. In fact, now that I think about it, I think it was still trying to autoassign tickets for some reason, even though we had configured it not to, so we ultimately just commented that process out of armonitor.cfg so that it simply didn't run in the first place. I don't know if that could be related to what you're seeing, but if you think it might, I can try to dig up the details again for you if you'd like. Lyle From: Action Request System discussion list(ARSList) [mailto:arsl...@arslist.org] On Behalf Of Tim Rondeau Sent: Monday, November 23, 2009 1:26 PM To: arslist@ARSLIST.ORG Subject: Assignment Engine Dying ** Arsystem 7.1 Patch 7 Looks like our assignment engine has been dying every day. Anyone have these issues? apsvcae.exe Thanks Tim _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: "Where the Answers Are"_ NOTICE: This email message is for the sole use of the intended recipient(s) and may contain confidential and privileged information. Any unauthorized review, use, disclosure or distribution is prohibited. If you are not the intended recipient, please contact the sender by reply email and destroy all copies of the original message. _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: "Where the Answers Are"
