We have 3 servers, each a slightly differnt config. Each server however is
generating a signal/exception for some reason. The error appears to be
random and gets generated by what appears to be differnt events. So far
support have not helped in resolving this issue. Anyone have any
sugestions on resolving this?
Below are typical errros see in the logs and the host config.
***************************************
Prod server - Win2003R2(64bit) Oracle 10.2.0.3(64bit) ARS 7.1.00 Patch 005
Tue Nov 24 10:53:29 2009 390603 : AR System server terminated when a
signal/exception was received by the server (ARNOTE 20)
Tue Nov 24 10:53:29 2009
Timestamp: Tue Nov 24 2009 10:53:30.1540
Thread Id: 4676
Version: 7.1.00 Patch 005 200809150630 Sep 15 2008 07:46:14
ServerName: nesa
Database: SQL -- Oracle
Hardware: Intel Pentium
OS: Windows NT 5.2
RPC Id: 551
RPC Call: 10003
RPC Queue: 390603
User: AR_ESCALATOR
Protocol Version: 0
Client IP Address:
Form: NESAWeb:J028:FolderSource
Logging On:
Code: c0000005
Operation: read
Access Addr: 00003931
Stack Begin:
Addr: 7D6210CA
Addr: 7D620EA5
Addr: 7C363068
Addr: 0043426A
Addr: 00000167
Stack End
Tue Nov 24 10:53:29 2009 390603 : AR System server terminated when a
signal/exception was received by the server (ARNOTE 20)
Tue Nov 24 10:53:29 2009 0xc0000005
Tue Nov 24 10:53:29 2009 390603 : AR System server terminated -- fatal
error encountered (ARNOTE 21)
Tue Nov 24 11:51:48 2009 390695 : AR System server terminated when a
signal/exception was received by the server (ARNOTE 20)
****************************************
Test server - Win2003(32bit) Oracle 10.2.0.3(32bit) ARS 7.1.00 Patch 005
390603 : AR System server terminated when a signal/exception was received by
the server (ARNOTE 20)
Timestamp: Tue Jul 07 2009 11:51:33.4410
Thread Id: 3032
Version: 7.1.00 Patch 005 200809150630 Sep 15 2008 07:46:14
ServerName: nesatst
Database: SQL -- Oracle
Hardware: Intel Pentium
OS: Windows NT 5.2
RPC Id: 5
RPC Call: 10003
RPC Queue: 390603
User: AR_ESCALATOR
Protocol Version: 0
Client IP Address:
Form: D610:Temp:ManageRelationships
Logging On:
Code: c0000005
Operation: read
Access Addr: 00003931
Stack Begin:
Addr: 7C82CAA4
Addr: 7C82A82B
Addr: 7C363068
Addr: 0043426A
Addr: 0000015E
Stack End
390603 : AR System server terminated when a signal/exception was received by
the server (ARNOTE 20)
0xc0000005
390603 : AR System server terminated -- fatal error encountered (ARNOTE 21)
**********************************
Dev server - Win2003R2(64bit) Oracle 10.2.0.3(32bit) ARS 7.5.00 Patch 003
Tue Oct 27 10:08:32 2009 390600 : AR System server terminated when a
signal/exception was received by the server (ARNOTE 20)
Tue Oct 27 10:08:32 2009
Timestamp: 1256652513.0610
Thread Id: 2836
Version: 7.5.00 Patch 003 200909200825 Sep 20 2009 09:59:30
ServerName: nesadev
Database: SQL -- Oracle
Hardware: Intel Pentium
OS: Windows Server 2003
RPC Id: 390600
RPC Call: 10004
RPC Queue: 390600
Client: User AR_SIGNAL from arsignal (protocol 14) at IP address
10.128.34.20
Logging On:
Code: c0000005
Operation: read
Access Addr: 00003931
Stack Begin:
Addr: 7D620DF0
Addr: 7D620EC5
Addr: 7C363068
Addr: 00439A0A
Addr: 007D993E
Addr: 00884E96
Addr: 7C362213
Addr: 7D4DFE37
Stack End
Tue Oct 27 10:08:32 2009 390600 : AR System server terminated when a
signal/exception was received by the server (ARNOTE 20)
Tue Oct 27 10:08:32 2009 0xc0000005
Tue Oct 27 10:08:32 2009 390600 : AR System server terminated -- fatal
error encountered (ARNOTE 21)
***************************************************************
I turned on API, thread and SQL logging but that doesn't shed any light for
me. Below is an extact from the various logs for one such event on our dev
server.
In arerror log
Tue Oct 27 10:12:17 2009 : Action Request System(R) Server Version 7.5.00
Patch 003 200909200825
(c) Copyright 1991-2009 BMC Software, Inc.
Fri Oct 30 15:33:48 2009 390600 : AR System server terminated when a
signal/exception was received by the server (ARNOTE 20)
Fri Oct 30 15:33:48 2009
Timestamp: 1256931228.5610
Thread Id: 392
Version: 7.5.00 Patch 003 200909200825 Sep 20 2009 09:59:30
ServerName: nesadev
Database: SQL -- Oracle
Hardware: Intel Pentium
OS: Windows Server 2003
RPC Id: 0
RPC Call: 10002
RPC Queue: 390600
Client: User hupeg_d from Remedy Administrator (protocol 13) at IP
address 10.128.43.60
Logging On: API SQL Thread
Code: c0000005
Operation: read
Access Addr: 00003931
Stack Begin:
Addr: 7D6210EA
Addr: 7D620EC5
Addr: 7C363068
Addr: 00437FEF
Stack End
Fri Oct 30 15:33:48 2009 390600 : AR System server terminated when a
signal/exception was received by the server (ARNOTE 20)
Fri Oct 30 15:33:48 2009 0xc0000005
Fri Oct 30 15:33:48 2009 390600 : AR System server terminated -- fatal
error encountered (ARNOTE 21)
In API log
<API > <TID: 0000003220> <RPC ID: 0000089918> <Queue: List >
<Client-RPC: 390620 > <USER: hicksa_d
> /* Fri Oct 30 2009 15:33:46.1700 */+GLEWF ARGetListEntryWithFields --
schema NESAAdmin:View:V004:SystemWorkflow from Mid-tier (protocol 14) at IP
address xxxxx
<API > <TID: 0000003220> <RPC ID: 0000089918> <Queue: List >
<Client-RPC: 390620 > <USER: hicksa_d
> /* Fri Oct 30 2009 15:33:46.1850 */-GLEWF OK
<API > <TID: 0000003408> <RPC ID: 0000089919> <Queue: Fast >
<Client-RPC: 390620 > <USER: MidTier Service
> /* Fri Oct 30 2009 15:33:56.3110 */+GSI ARGetServerInfo -- as user
MidTier Service from Mid-tier (protocol 14) at IP address xxxxxx
In arthread log
<THRD> /* Thu Oct 29 2009 08:41:43.8270 */ Thread Trace Log -- ON (AR Server
7.5.00 Patch 003 200909200825)
<THRD> /* Fri Oct 30 2009 15:33:48.5610 */ Thread Id 392 (thread number 1)
on ADMIN queue died.
<THRD> /* Fri Oct 30 2009 15:33:48.5610 */ Thread Id 3360 (thread number
1) on ADMIN queue restarted.
In SQL log
> /* Fri Oct 30 2009 15:33:47.8420 */SELECT T323.C1 FROM T323 WHERE (T323.C7
> = 1) ORDER BY 1 ASC
<SQL > <TID: 0000003764> <RPC ID: 0000014983> <Queue: Escalation>
<Client-RPC: 390603 > <USER: AR_ESCALATOR
> /* Fri Oct 30 2009 15:33:47.8420 */OK
<SQL > <TID: 0000000392> <RPC ID: 0000000000> <Queue: Admin >
<Client-RPC: 999999 > <USER: hupeg_d
> /* Fri Oct 30 2009 15:33:48.5610 */COMMIT WORK RELEASE
<SQL > <TID: 0000003360> <RPC ID: 0000000000> <Queue: Admin >
<Client-RPC: 000000 > <USER:
> /* Fri Oct 30 2009 15:33:48.5610 */CONNECT ARAdmin
<SQL > <TID: 0000003360> <RPC ID: 0000000000> <Queue: Admin >
<Client-RPC: 000000 > <USER:
> /* Fri Oct 30 2009 15:33:48.6230 */SELECT BANNER FROM V$VERSION
<SQL > <TID: 0000003360> <RPC ID: 0000000000> <Queue: Admin >
<Client-RPC: 000000 > <USER:
> /* Fri Oct 30 2009 15:33:48.6230 */OK
<SQL > <TID: 0000003360> <RPC ID: 0000000000> <Queue: Admin >
<Client-RPC: 000000 > <USER:
> /* Fri Oct 30 2009 15:33:48.6230 */SELECT dbVersion FROM control
<SQL > <TID: 0000003360> <RPC ID: 0000000000> <Queue: Admin >
<Client-RPC: 000000 > <USER:
> /* Fri Oct 30 2009 15:33:48.6230 */OK
<SQL > <TID: 0000003408> <RPC ID: 0000089919> <Queue: Fast >
<Client-RPC: 390620 > <USER: MidTier Service
> /* Fri Oct 30 2009 15:33:56.3110 */SELECT MAX(timestamp) FROM user_cache
<SQL > <TID: 0000003408> <RPC ID: 0000089919> <Queue: Fast >
<Client-RPC: 390620 > <USER: MidTier Service
> /* Fri Oct 30 2009 15:33:56.3110 */OK
--
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