Re: fields orderer in emails notifications - SOLVED

[Remedy Maniac]

** it works fine ... what I was missing was: the ARNotification needs to be the default view of course ... Siriche Rod Harris wrote: It seems that Frank is right and the ability to order fields in a notify action via a special view is a little known new feature in 7.0 and later. Here is an excerpt from the workflow objects 7.5 guide. ********************************* By default, the order of fields included in an email notification is based on their arrangement in the form view, as follows: ! Fields are taken from the default form view. If there is no default view, the first view is used. ! Using the X and Y coordinates of each field, the order of fields begins at the top left, and moves left to right, then down (in a zigzag-like pattern). ! Fields excluded from the form’s default view are randomly included at the bottom of the list in a notification. ! You can only include data fields in an email. Other field types such as panel fields are ignored. To guarantee the order of fields in a notification, create a special view named ARNotification. Exclude any panel fields from this view; otherwise, notifications default to the default view. 4 To view additional email-related fields, click Show Unused Fields. Use these fields to override default parameters relating to the email system. For information about these parameters, see the BMC Remedy Email Engine Guide. ******************************************************** Since I mostly use HTML emails these days this one had pretty much slipped by me too. Rod 2009/12/2 Misi Mladoniczky <m...@rrr.se>: Hi, There are no way of sorting the fields in any version. You can add fields to the "Notify Text" instead. You have to add both label and $Fieldname$ and a NL between each field. There are upper limitations to the Text-size, in which case you must do something else. For example creating an unlimited Display-only-field where you put your message. Add this field only in the field list.        Best Regards - Misi, RRR AB, http://www.rrr.se Products from RRR Scandinavia: * RRR|License - Not enough Remedy licenses? Save money by optimizing. * RRR|Log - Performance issues or elusive bugs? Analyze your Remedy logs. * RRR|Translator - Manage and automate your language translations. Find these products, and many free tools and utilities, at http://rrr.se. hello list, Env: ARSystem 6.001 latest patch with the email engine at the same level. On Sun Solaris 9 with Sybase 12.5.3 I have several filters that fire email notifications. I included in the emails several of the fields from the form. I would like these fields to appear in a certain order: A before B and C after B, etc ... I tried several ways of making this work but it looks like the ARSystem chooses itself always the same order which looks like not having any order, i.e A comes after F which comes before D, etc ... I checked the docs, I haven't found any relevant information regarding my concern. Can anybody possibly give me some indications, help, ... on how this order is built and how I could change it to work as I would like? This is an important requirement for us to move to 7.5 with possibly ITSM Suite. Thank you Siriche _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: "Where the Answers Are" -- This message was scanned by ESVA and is believed to be clean. _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: "Where the Answers Are" _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:rmisoluti...@verizon.net ARSlist: "Where the Answers Are" _Platinum Sponsor: rmisoluti...@verizon.net ARSlist: "Where the Answers Are"_