It does NOT have to be the default view. In my example it was one of three views and was not the default.
On Mon, Dec 7, 2009 at 1:38 PM, Remedy Maniac <[email protected]>wrote: > ** > it works fine ... > what I was missing was: the ARNotification needs to be the default view of > course ... > > Siriche > > > Rod Harris wrote: > > It seems that Frank is right and the ability to order fields in a > notify action via a special view is a little known new feature in 7.0 > and later. > > Here is an excerpt from the workflow objects 7.5 guide. > > ********************************* > > By default, the order of fields included in an email notification is > based on their > arrangement in the form view, as follows: > ! Fields are taken from the default form view. If there is no default > view, the first > view is used. > ! Using the X and Y coordinates of each field, the order of fields > begins at the top > left, and moves left to right, then down (in a zigzag-like pattern). > ! Fields excluded from the form’s default view are randomly included at the > bottom of the list in a notification. > ! You can only include data fields in an email. Other field types such as > panel > fields are ignored. > To guarantee the order of fields in a notification, create a special view > named > ARNotification. Exclude any panel fields from this view; otherwise, > notifications > default to the default view. > 4 To view additional email-related fields, click Show Unused Fields. > Use these fields > to override default parameters relating to the email system. For > information about > these parameters, see the BMC Remedy Email Engine Guide. > > > ******************************************************** > > Since I mostly use HTML emails these days this one had pretty much > slipped by me too. > > Rod > > 2009/12/2 Misi Mladoniczky <[email protected]> <[email protected]>: > > > Hi, > > There are no way of sorting the fields in any version. > > You can add fields to the "Notify Text" instead. You have to add both > label and $Fieldname$ and a NL between each field. > > There are upper limitations to the Text-size, in which case you must do > something else. For example creating an unlimited Display-only-field where > you put your message. Add this field only in the field list. > > Best Regards - Misi, RRR AB, http://www.rrr.se > > Products from RRR Scandinavia: > * RRR|License - Not enough Remedy licenses? Save money by optimizing. > * RRR|Log - Performance issues or elusive bugs? Analyze your Remedy logs. > * RRR|Translator - Manage and automate your language translations. > Find these products, and many free tools and utilities, at http://rrr.se. > > > > hello list, > > Env: > ARSystem 6.001 latest patch with the email engine at the same level. > On Sun Solaris 9 with Sybase 12.5.3 > > I have several filters that fire email notifications. > I included in the emails several of the fields from the form. > I would like these fields to appear in a certain order: A before B and C > after B, etc ... > I tried several ways of making this work but it looks like the ARSystem > chooses itself always the same order which looks like not having any > order, > i.e A comes after F which comes before D, etc ... > > I checked the docs, I haven't found any relevant information regarding > my concern. > Can anybody possibly give me some indications, help, ... on how this > order is built and how I could change it to work as I would like? > This is an important requirement for us to move to 7.5 with possibly > ITSM Suite. > > Thank you > > Siriche > > _______________________________________________________________________________ > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org > Platinum Sponsor:[email protected] ARSlist: "Where the Answers Are" > > -- > This message was scanned by ESVA and is believed to be clean. > > > > _______________________________________________________________________________ > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org > Platinum Sponsor:[email protected] ARSlist: "Where the Answers Are" > > > > _______________________________________________________________________________ > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org > Platinum Sponsor:[email protected] ARSlist: "Where the Answers Are" > > > > > _Platinum Sponsor: [email protected] ARSlist: "Where the Answers > Are"_ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:[email protected] ARSlist: "Where the Answers Are"
