Hi,
If you only have one application on this server, the AR System License
Usage and the Application License Usage is the same thing.
Remember that license are "taken" on Search as well as on Modify/Submit.
Best Regards - Misi, RRR AB, http://www.rrr.se
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> Brian,
>
> The ability to monitor ITSM application user licenses is not included with
> the OOTB products until version 7.x. That being said, what I did to
> estimate the usage was too create a form which collected the users who
> submitted of modified a HPD:HelpDesk request. I then created a flashboard
> to show me the count that had occurred in the last hour.
>
> The main flaw in this logic is that this only account for the main Help
> Desk form and did not account for any of the other forms which are a part
> of this application.
>
> I hope this helps.
>
> Kelly Gatewood
> Senior Solutions Architect
> IT Prophets
> Cell 615-830-5078
> www.itprophets.com<http://www.itprophets.com>
>
> From: Action Request System discussion list(ARSList)
> [mailto:[email protected]] On Behalf Of Sokol, Brian
> Sent: Monday, December 14, 2009 9:10 AM
> To: [email protected]
> Subject: How To Track Floating HD licenses
>
> **
>
> We have floating ARS and Help Desk licenses. It is easy to track our ARS
> license usage. Is there a way to also track our floating Help Desk license
> usage? We are on ARS 7.1 and Help Desk 5.6.
>
> Thanks,
> Brian Sokol
> Manager, Desktop Services
> Scholastic Inc.
> 557 Broadway
> NY, NY 10012
> (212) 343-6494
> http://www.Scholastic.com<http://www.scholastic.com/>
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