Misi, We have other apps as well. Not everyone has a Help Desk license. They may only have an ARS license.
-----Original Message----- From: Action Request System discussion list(ARSList) [mailto:[email protected]] On Behalf Of Misi Mladoniczky Sent: Monday, December 14, 2009 11:19 AM To: [email protected] Subject: Re: How To Track Floating HD licenses Hi, If you only have one application on this server, the AR System License Usage and the Application License Usage is the same thing. Remember that license are "taken" on Search as well as on Modify/Submit. Best Regards - Misi, RRR AB, http://www.rrr.se Products from RRR Scandinavia: * RRR|License - Not enough Remedy licenses? Save money by optimizing. * RRR|Log - Performance issues or elusive bugs? Analyze your Remedy logs. Find these products, and many free tools and utilities, at http://rrr.se. > Brian, > > The ability to monitor ITSM application user licenses is not included > with the OOTB products until version 7.x. That being said, what I did > to estimate the usage was too create a form which collected the users > who submitted of modified a HPD:HelpDesk request. I then created a > flashboard to show me the count that had occurred in the last hour. > > The main flaw in this logic is that this only account for the main > Help Desk form and did not account for any of the other forms which > are a part of this application. > > I hope this helps. > > Kelly Gatewood > Senior Solutions Architect > IT Prophets > Cell 615-830-5078 > www.itprophets.com<http://www.itprophets.com> > > From: Action Request System discussion list(ARSList) > [mailto:[email protected]] On Behalf Of Sokol, Brian > Sent: Monday, December 14, 2009 9:10 AM > To: [email protected] > Subject: How To Track Floating HD licenses > > ** > > We have floating ARS and Help Desk licenses. It is easy to track our > ARS license usage. Is there a way to also track our floating Help Desk > license usage? We are on ARS 7.1 and Help Desk 5.6. > > Thanks, > Brian Sokol > Manager, Desktop Services > Scholastic Inc. > 557 Broadway > NY, NY 10012 > (212) 343-6494 > http://www.Scholastic.com<http://www.scholastic.com/> > _Platinum Sponsor: [email protected] ARSlist: "Where the > Answers Are"_ > > ______________________________________________________________________ > _________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org > Platinum Sponsor:[email protected] ARSlist: "Where the Answers Are" > > -- > This message was scanned by ESVA and is believed to be clean. > > ________________________________________________________________________ _______ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:[email protected] ARSlist: "Where the Answers Are" _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:[email protected] ARSlist: "Where the Answers Are"
