Ram did mention earlier that he doesn't use the Mid-Tier on the same machine as the RKM server so I do not think that is really his issue.
Do you have SRM or SLM or any other similar AR based application that require the jsp engine just like tomcat does? If so it may be because of the same reason Alan mentioned down below, where one or more jar classes used by RKM is used by these applications as well and have already been loaded by another jar file. If this is a case, you need to place those jar files having common java classes, in a shared location for Tomcat to read from once during startup. This location is configured in the Tomcat catalina.properties file if I remember correctly. The catalina.out file which is found in the logs folder of the Tomcat installation may give you a little more information about the exception (and the java class throwing that exception) you are encountering, that prevents RKM from functioning correctly. Once you know the name of the class, that this exception is being thrown from, you can find out which jar file contains that class, by listing a table of contents from each jar file from each of these application (you will need JDK installed to list contents). I do not think jar is included in JRE. Joe -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:[email protected]]on Behalf Of Alan Blake Sent: Friday, December 18, 2009 6:00 PM To: [email protected] Subject: Re: Cannot load required libraries - RKM 7.2 ** When you get Cannot load required libraries that typically means there is a conflict in the JAR files with mid-tier (like you saw in the KB articles). Seeing as you don't have mid-tier on the same box as RKM that isn't the issue. As the log describes you have an AR connection issue. Confirm that you have the correct host, user, password for your AR Connection setting in KMS_Config.xml. This user must be an Administrator and have a fixed license. Hope that helps. Alan Blake Knowlysis --- On Fri, 12/18/09, Ram Rudra <[email protected]> wrote: From: Ram Rudra <[email protected]> Subject: Re: Cannot load required libraries - RKM 7.2 To: [email protected] Date: Friday, December 18, 2009, 12:31 PM ** Thanks, I tried BMC Support KB ID's 20009238 and the second article 20005406 on which machine I need to run removing the arapi, arutil jar files from which machine. I have mid-tier in my current Production ARSystem which is a DB machine and responsible for my arsys too. I haven’t installed another mid-tier for my new RKM server. Thanks, Ram _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:[email protected] ARSlist: "Where the Answers Are"
