**
Hi Amanullah,
Open Remedy Administrator > Open HPD: Help Desk > Go to Classification tab > Double Click Service Type > Go to Attributes tab > From the Default Value drop-down, select User Service Restoration. > Save the form.
I don't know if there is another Application settings to be configured to do this but this is what I have in my mind.
regards
gabud
--- On Sun, 1/3/10, ITN (Amanullah Bashir Ahmed) <[email protected]> wrote:
From: ITN (Amanullah Bashir Ahmed) <[email protected]>
Subject: Pls help me
To: [email protected]
Date: Sunday, January 3, 2010, 12:09 PM
**
Hi there,
The Incident Service Type Menu, as
currently all the tickets which are logged by Users in Remedy the Default
Service Type is appearing as User Service Request.
Kindly arrange to do the changes to
make User Service Restoration as Default Type.
What is the solution of this issue.
I am using Remedy 7.
Thanks &
Regards
Amanullah
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