Amanullah, In addition to the advice of the previous poster, it would be wise to also run Active Link logging to see if that field is being set by a Open Window or Window loaded action. If there is such Active Link, even if you set the default value, it may overwrite it to whatever the set fields action is.
Hope this points you in the right direction. Tauf Chowdhury | Forest Laboratories, Inc. Analyst, Service Management Mobile:646.483.2779 From: Action Request System discussion list(ARSList) [mailto:[email protected]] On Behalf Of Ex Soundgarden Sent: Sunday, January 03, 2010 7:23 PM To: [email protected] Subject: Re: Pls help me ** Hi Amanullah, Open Remedy Administrator > Open HPD: Help Desk > Go to Classification tab > Double Click Service Type > Go to Attributes tab > From the Default Value drop-down, select User Service Restoration. > Save the form. I don't know if there is another Application settings to be configured to do this but this is what I have in my mind. regards gabud --- On Sun, 1/3/10, ITN (Amanullah Bashir Ahmed) <[email protected]> wrote: From: ITN (Amanullah Bashir Ahmed) <[email protected]> Subject: Pls help me To: [email protected] Date: Sunday, January 3, 2010, 12:09 PM ** Hi there, The Incident Service Type Menu, as currently all the tickets which are logged by Users in Remedy the Default Service Type is appearing as User Service Request. Kindly arrange to do the changes to make User Service Restoration as Default Type. What is the solution of this issue. I am using Remedy 7. Thanks & Regards Amanullah DISCLAIMER:"This e-mail message including any of its attachments is intended solely for the addressee(s) and may contain privileged information. If you are not the addressee or you have received this email message in error, please notify the sender who will remove your details from its database. You are not authorized to read, copy, disseminate, distribute or use this e-mail message or any attachment to it in any manner and must delete the email and destroy any hard copies of it. This e-mail message does not contain financial instructions or commitments of any kind. Any views expressed in this message are those of the individual sender and do not necessarily reflect the views of Emirates NBD PJSC, or any other related subsidiaries, entities or persons." _Platinum Sponsor: [email protected] ARSlist: "Where the Answers Are"_ _Platinum Sponsor: [email protected] ARSlist: "Where the Answers Are"_ ********************************************************************** This e-mail and its attachments may contain Forest Laboratories, Inc. proprietary information that is privileged, confidential or subject to copyright belonging to Forest Laboratories, Inc. This e-mail is intended solely for the use of the individual or entity to which it is addressed. If you are not the intended recipient of this e-mail, or the employee or agent responsible for delivering this e-mail to the intended recipient, you are hereby notified that any dissemination, distribution, copying or action taken in relation to the contents of and attachments to this e-mail is strictly prohibited and may be unlawful. If you have received this e-mail in error, please notify the sender immediately and permanently delete the original and any copy of this e-mail and any printout. _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:[email protected] ARSlist: "Where the Answers Are"
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