Marcelo, Turning on logging would tell you for sure what command is being issued and what tag is missing. Your application probably has some way to "Update Business Hours and Holidays". I'd guess they aren't defined for all or part of one of your SLA's.
HTH, Dennis Ruble "Martinez, Marcelo A" <[email protected]> Sent by: "Action Request System discussion list(ARSList)" <[email protected]> 01/05/2010 02:39 PM Please respond to [email protected] To [email protected] cc Subject time segment error 644 Help, I'm getting the following error: ARERR [644] No Time Segment definition exists with the specified tag I was entering new unavailable times for 2010 for my company... now when users create incident tickets with Priority of medium or above they get this error message. Any ideas? Marcelo Martinez _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:[email protected] ARSlist: "Where the Answers Are" _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:[email protected] ARSlist: "Where the Answers Are"
