Hi John Contact BMC Support there is a hotfix for defect SW0332153 which sorts this or you can get hold of the ITSM super hotfix which also sorts it along with a lot of other items.
Can't say if it works as have only just got it and not yet applied it. Cheers Robert -----Original Message----- From: Action Request System discussion list(ARSList) [mailto:[email protected]] On Behalf Of jc2010 Sent: 07 January 2010 17:22 To: [email protected] Subject: Seeking method to create new People asset (BMC:CORE:BMC_Person) records from existing CTM:People records en masse. Good Day, I'm running into an ITSM 7.5 error when manually trying to relate a person to an asset in the "Used By" role. "Supported By","Owned By", "Managed By", "Created By", "Approved By" all work properly. ARERR [326] Required field cannot be reset to a NULL value : BMC.CORE:BMC_Dependency : Destination.InstanceId Attribute does not exist. : 490009000 (ARERR 120004) It looks like this is occurring because BMC.CORE:BMC_Person records don't exist for all of our CTM:People records. Certain changes to a CTM:People record cause the people asset to be created, but not reliably under bulk operations (i.e. Modify All or escalation). I'm looking to create ~13K new people/asset (BMC:CORE:BMC_Person) records from existing CTM:People records. What is the best method to do so? Thanks In Advance, John -- View this message in context: http://old.nabble.com/Seeking-method-to-create-new-People-asset-%28BMC%3ACOR E%3ABMC_Person%29-records-from-existing-CTM%3APeople-records-en-masse.-tp270 63624p27063624.html Sent from the ARS (Action Request System) mailing list archive at Nabble.com. ____________________________________________________________________________ ___ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:[email protected] ARSlist: "Where the Answers Are" No virus found in this incoming message. Checked by AVG - www.avg.com Version: 8.5.432 / Virus Database: 270.14.128/2604 - Release Date: 01/07/10 07:35:00 _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:[email protected] ARSlist: "Where the Answers Are"
