No, it looks like you have all bases covered. FWIW, there is a thread on the BMCDN for the same issue on Patch 7.
http://communities.bmc.com/communities/message/135856#135856 Rick On Tue, Jan 12, 2010 at 4:12 PM, Martinez, Marcelo A <[email protected]>wrote: > ** > > Rick, > > Have you taken any other steps than I have? Anything else you think I > should check? > > > > Thanks, > Marcelo > > > > *From:* Action Request System discussion list(ARSList) [mailto: > [email protected]] *On Behalf Of *Rick Cook > *Sent:* Tuesday, January 12, 2010 5:52 PM > *To:* [email protected] > *Subject:* Re: Close Down approval > > > > ** Well, all I can say is that we're having the same problem. The users > have the right permissions, the Approval Process is configured, the Approval > Mapping references it, but it just doesn't fire. I would love to see a > little help on this, too! > > Rick > > On Tue, Jan 12, 2010 at 3:47 PM, Martinez, Marcelo A <[email protected]> > wrote: > > Hello Listers, > Need help in implementing close down approvals for Change Management > version 7.0.03 (ARS7.1 / SQL2005). I have PhaseName: "implementation > approval" working.. > > I am able to create an "Approver Mapping" select the correct > categorization, criteria, set the "Phase Name*" to Close Down Approval and > set level=1 and approve if risk is <=3. > > I have gone to Application Admin>Foundation>Advanced Options>Approval > Process Configuration: > Using the default process with name "Close Down Approval". > Begin: Completed (no status reason) > Approved: Closed (no status reason) > Rejected: Rejected (no status reason) > No Approvers: Closed (no status reason) > > Problem: when I create a change ticket, send it off thru the phases, then > resolve it... the close down approval does not fire. > > I'm sure I'm missing a step, if anyone has implemented this close down > phase please advise what to check? (in the meantime I'll keep going over the > Approval Server Manual for Users and Admins). > > Do I need to check/create/enable something under AP:Administration????? > > Thanks!! > > Marcelo Martinez > > > _______________________________________________________________________________ > UNSUBSCRIBE or access ARSlist Archives at www.arslist.org > Platinum > Sponsor:[email protected]<sponsor%[email protected]>ARSlist: > "Where the Answers Are" > > > _Platinum Sponsor: [email protected] ARSlist: "Where the Answers > Are"_ > _Platinum Sponsor: [email protected] ARSlist: "Where the Answers > Are"_ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:[email protected] ARSlist: "Where the Answers Are"
