FYI... if we do get it to work, here is an article that says that there is a defect if the change has "latent" timing selected, the close down approval will not fire.
BMC Knowledge Base article ID: 20006650 From: Action Request System discussion list(ARSList) [mailto:[email protected]] On Behalf Of Rick Cook Sent: Tuesday, January 12, 2010 6:16 PM To: [email protected] Subject: Re: Close Down approval ** No, it looks like you have all bases covered. FWIW, there is a thread on the BMCDN for the same issue on Patch 7. http://communities.bmc.com/communities/message/135856#135856 Rick On Tue, Jan 12, 2010 at 4:12 PM, Martinez, Marcelo A <[email protected]<mailto:[email protected]>> wrote: ** Rick, Have you taken any other steps than I have? Anything else you think I should check? Thanks, Marcelo From: Action Request System discussion list(ARSList) [mailto:[email protected]<mailto:[email protected]>] On Behalf Of Rick Cook Sent: Tuesday, January 12, 2010 5:52 PM To: [email protected]<mailto:[email protected]> Subject: Re: Close Down approval ** Well, all I can say is that we're having the same problem. The users have the right permissions, the Approval Process is configured, the Approval Mapping references it, but it just doesn't fire. I would love to see a little help on this, too! Rick On Tue, Jan 12, 2010 at 3:47 PM, Martinez, Marcelo A <[email protected]<mailto:[email protected]>> wrote: Hello Listers, Need help in implementing close down approvals for Change Management version 7.0.03 (ARS7.1 / SQL2005). I have PhaseName: "implementation approval" working.. I am able to create an "Approver Mapping" select the correct categorization, criteria, set the "Phase Name*" to Close Down Approval and set level=1 and approve if risk is <=3. I have gone to Application Admin>Foundation>Advanced Options>Approval Process Configuration: Using the default process with name "Close Down Approval". Begin: Completed (no status reason) Approved: Closed (no status reason) Rejected: Rejected (no status reason) No Approvers: Closed (no status reason) Problem: when I create a change ticket, send it off thru the phases, then resolve it... the close down approval does not fire. I'm sure I'm missing a step, if anyone has implemented this close down phase please advise what to check? (in the meantime I'll keep going over the Approval Server Manual for Users and Admins). Do I need to check/create/enable something under AP:Administration????? Thanks!! Marcelo Martinez _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org<http://www.arslist.org> Platinum Sponsor:[email protected]<mailto:sponsor%[email protected]> ARSlist: "Where the Answers Are" _Platinum Sponsor: [email protected]<mailto:[email protected]> ARSlist: "Where the Answers Are"_ _Platinum Sponsor: [email protected]<mailto:[email protected]> ARSlist: "Where the Answers Are"_ _Platinum Sponsor: [email protected] ARSlist: "Where the Answers Are"_ _______________________________________________________________________________ UNSUBSCRIBE or access ARSlist Archives at www.arslist.org Platinum Sponsor:[email protected] ARSlist: "Where the Answers Are"
